RingEX

One thing I like about google voice is you can set to forward any text messages that come into your google voice number to your native mobile number and on your mobile reply back to that and it somehow knows the number. This is super convenient with Siri because it works with the native Siri capabilities. Is there any way to do this with Ringcentral?

I have our company hours set at 8:00am-5:00pm (weekdays). The IVR settings for both company hours greeting and after hours greeting is set to bypass greeting and and go to our receptionists extension. The call handling for this user (receptionist) is to ring their extension during User Hours and unconditional forwarding to an on call cell phone for After Hours. When I call our main line at 5:01pm, the call immediately forwards to the on call cell phone. When I call our main line at 7:30am, the call rings our office and NOT the on call cell phone. I have checked every single setting I find when searching for after hours call forwarding in the community posts and it appears I have everything set correctly. What am I missing? We are a 24/7 company and need all phone calls answered.

So we have call forwarding setup during business hoursThe sequence is1. Landline Number (Cable service)2. Business A cellphone #3. Business B cellphone #4. Business C cellphone #Our problem is when the landline phone (1.) is in use, I'm assuming the next ring will go to Business A cell number, but it doesn't, we end up missing the call entirely. As a healthcare business, all calls are important to us. Please advise.

How do you delete a co-worker from Glip. This person has resigned, so just need to get rid of them. There isnt any option in the Company team to remove them.Under Manage Members, there is only one option, to enable/disable them as Admin

UK accountThe PRS/PPL have contacted us to pay for licensing for using the hold music within RingCentral and inContact.RingCentral and inContact have not been able to come back to us with ownership rights.We can change the provided music to out of copyright classical/ other non copyright music but we are surprised that the paperwork isn't available to prove that we don't require a licence/that the owners of the copyright have agreed our use.Has anyone else encountered this? If so, what was your solution?Thanks, Julie

I work for a restaurant company in San Francisco and we rely heavily n talking to customers to ensure their experience is the best possible. would like to be able to have my callers have the chance to be transferred back to the phone after hearing my voicemail prompt. So they have one more chance to catch me in person before leaving a message.Even if this means that the caller has to hit an extension number it would be handy t have that option at the end as well.

how do you install your desl top phone?

I need to be able to send SMS messages to customers (numbers not in our contact directory) using the Glip mobile app and the Glip desktop app.I have found this: https://support.ringcentral.com/s/article/RingCentral-Business-SMS-Frequently-Asked-Questions?language=en_USwhich says that I can do it through the phone app - but we use the Glip App not the Phone App (which I believe you are supposed to be integrating and removing the old phone app?)How do I do this? And can I select which of the company numbers the message is sent from?UK account, 200 users.

How do I stop my RingCentral deskto phone from randomly ringing? There is no notifications, missed calls, voicemails, but the phone continues to ring every minute.

We're rolling out RingCentral phone in the company.Since this monday, we've got a new issue in the RingCentral Chrome Extension settings.Some employees cannot authorize the access to Google Contacts. When they click on Google Authorize buttton nothing happens. They don't see the new display with the login screen from google. For other employees in the same session, it works.Worst, as a trainer, I've disconnected the autorization. Now, I cannot authorize the Google contacts access.Same issue on Chrome Extension on windows or chromeOS on a chromebook.I've seen the same issue in this community but it was a year ago for an older version of the extension.We are in the last version of the extension 4.1.14, last version of chrome, employees are in the same google and microsoft organization units.The IT department has opened a ticket on RingCentral support.Are we the only ones to meet this

We have assumed another business and the calls are coming to my business phone only. I would like for the calls to appear under the different business name so that I may answer accordingly. This has created a confusion for customers who call in. We are an orthodontic supply company and the new company is a business previously owned by a speaker who taught orthodontics. This will help to decipher the calls and how to answer appropriately.U.S. account - Ortho Arch 800-457-3527/847-885-7805 - line affected: 847-807-6429

Is there a way to upload #s in groups for texting more than one at a time?

I have attempted to delete unread faxes, and every time I reopen my computer in the morning, they show up again. So I continually have 11 unread items showing, which then removes my ability to use the "red dot" as my indicator for new messages. Please help. Why won't these stay deleted?

US. I have trouble logging into co-worker's VM when they are on vacation. I have the correct passwords.

I can not send SMS but can receive them. Texting is the main way i conduct daily business with my clients I need help immediately. I already contacted support they escalated the issue to the tier 2 team but i ave not received a call back I need assistance As Soon As Possible.

Is there an uninstaller for Mac? Support is telling me no (they first said to just delete the app), but it leaves items for RingCentral and Glip in ~/Library/Application Support. Not sure where else it leaves things...

Using latest Plantronics Hub (Ver 3.13.2 build 41952) with Voyager Focus UC. Under Settings - Software Settings - Target Softphone there is no option for RingCentral. What should I select? I'm having constant issues with the popup "Plantronics Device Controls Disabled". RingCentral KB ID 10726 is not helpful at all. I'm thinking that the proper selection of "Target Softphone" with the Hub software might help.

hello, trying to get approval for my company to use ring central however we will need to be able to disable the download feature for the faxes and voicemails. will this be an added feature in the upcoming updates?

Many companies have the ability for a caller to "Press or Say One". Is RingCentral able to do this?

Is anyone else having problems with the HUD not updating and taking you off DND while you're away? We've been struggling all week with

Have my user account configured to ring my desktop softphone and my mobile application on incoming calls which works (both apps ring). However when I answer the call on my mobile phone, the call does not connect.Conversely, when attempting to initiate a call via the RingCentral app on my mobile phone, once I dial the number and press the green button, the next screen shows a "Connecting...." message for a few seconds and then a popup appears about the app unable to connect to the network (hard to get the entire message since the popup only stays on screen for a second or two).All other parts of the RingCentral app seem to work normally.Have uninstalled, rebooted, and re-installed the app with not change in behavior.Phone is a OnePlus 6T, running the international version of the firmware on the T-Mobile network.Have not yet attempted to make or receive calls while the phone i

I just found out RingCentral can listen to my voice messages. That is not acceptable. This is a law firm and I our voice messages must be strictly confidential. You must change this so it is not possible for you to listen to a law firm's voice messages.

So glip released a new update and you are unable to add members to your company team. My questions, if you get a new employee, why can you no longer add him/her to the company team? Why can he/she not be able to be informed of the messages in the company team? The company team has a long history of messages in it that we may want a new employee to be able to see. Why can he/she not be privy to those messages? The answer I received..."we no longer provide the feature to add a team member to the company team. So if I want to get around it, create another company team manually."For me that's okay, I have a small company. However, for larger companies, are they suppose to manually add dozens or hundreds or even thousands of people to a new company team because glip randomly decided not to allow you to add anyone new to the company team anymore? What if someone new wants to view what was sent in this company team previously? They no longer can do that be

We are changing our company name and are getting a new website domain along with new a new email domain.How do I change the stand-alone Glip to our new email domain and also change individual users' email addresses?

I need to help others find their fax number as well. Where can I find this?