RingEX: Phone, SMS, & Fax

Received three voicemail messages from the same number (guest who would not be arriving as planned) so I know they actually left messages for us. All three are just clicking noises.

All my voicemails are saying this instead of letting me hear the actual voicemail, "To accept press one to send a voicemail press two to hear the phone number press three".

Hello new user here. I have found that when I am on an active call (like on the desktop app for example) and another call is incoming I receive no notification that another call is incoming. (no audio or visual cue) My call queue is set to ring all my users at the same time when the main company line is dialed. When I am not on an active call everything functions normally, but as soon as I answer I am blind to all other incoming traffic until i hang up. Anyone else experience this?

Hello,Our company just recently migrated to RingCentral from a hosted PBX system. We are only using RingCentral for calls although we do have the MVP licenses. We use Microsoft Teams for internal company messaging/sharing files etc. We had a few users that would periodically call team members via Microsoft Teams instead of their desk phones that were registered to our PBX. With that being said, we just had a situation where an employee was on a RingCentral call - during the call he received a separate call via Microsoft Teams. When the Microsoft Teams call came in, the RingCentral call that the user was on was terminated. Is there any setting I can enable to stop this feature from happening?

Often, when on a call made by the RC app on a PC, and trying to make choices by pressing the number keys, some of the DTMF tones generated by the RingCentral app are not recognized. Perhaps their duration are too short, or the frequency is not quite right? This is a very annoying problem, and forces one to hang up and use a cell phone to make the call and enter the information using DTMF.

Seems we've been at zero for some time today. Thanks

Our receptionist has an expansion module EXP40 on her phone. One of the user extension on the hotkey does not connect. Might not have been added correctly. I want to know how we can add/remove contacts from the expansion module? Is this done on the phone that it's attached to, or from the admin Office@hand admin portal?

I have a Plantronics headset and Jabra speakerphone attached to my PC (W11)Ringcentral keeps defaulting to the Jabra. In fact I never use the Jabra with RC (desktop application), so I want to either disable it completely, or at least make the Plantronics headset the default.I have tried downloading each of the "apps" for the devices seperately, and also together. Nothing I do persuades RC that the Jabra isn't the main device. It always shows the Jabra as connected and active and the Plantronics as connected and not active.This is possibly an interaction with Teams which I also use, and use both headsets for.How can I just remove/disable the Jabra from RC?thanks

Can we opt to not use the phone CTI and just log all calls automatically?

I am having issues with RingCentral not sending SMS messages that contain certain email addresses. I have a domain address for my small business and RC will not send messages that contain our email addresses that use the business domain. I can send SMS with email addresses like Yahoo, GMail, or iCloud. It also will not allow us to send a link to our website that is at the same domain address. How do I fix this?

I think this is existing case JIRA RLZ-27176. UK based. Changing the time/number rings in the the call handling and forwarding section doesn't work. I have just the mobile and desktop apps set up for the extension. I want the call to divert to voicemail more quickly than the default but I can't change it.

I want to delete all of the old voice mails(75 of them). How do I delete all of these at the same time?

We have RingCentral for our phones at work.I’m working remotely. I have a desktop that I had to add a Netgear AC1900 Wifi adapter and have a brand new Netgear Nighthawk Router AX4200 and Wifi Extender AX600. (our previous router died)I’ve had problems with horrible connections and calls dropping even before my new router and extender. Then I thought if I upgraded to a better headset which is Plantronics Blackwire 5220 SeriesIt would be better, but it’s only gotten worse. Using RC (with cell phone headset) on my mobile phone is no better, and have to resort to turning off wifi calling on my phone and just use cell service. I can’t even use my RC on my desktop because of the call issues I have.There are no other issues with the Wifi throughout the house. TVs and outside cameras even at the furthest point all connect and work. Any ideas?

Is there any way to have an alternate message for your voice mail w/o deleting the main message? Out of office, etc

We need to purchase phones that are wifi only (not wired) but it seems there is no easy way to find these without clicking through each phone to see its capabilities. Is there a data sheet for all phones or easy way to find options avaliable through RingCentral?

Hello. I have an 877 number as my main company number. In the Admin Portal under "Phone System --> Numbers in Use" for every other company number I get a drop-down box where I can choose "Voice Only", "Fax Only", or "Voice and Fax". For my 877 number, "Voice and Fax" is selected for me with no dropdown box options.How do I change this 877 number to Voice Only?I have another fax number I want faxes directed to.Thanks,Michael

We are having an intermittent issue when transferring calls to cell numbers. We use the Ask first options and I connect to the person to receive the transfer to announce the call, but after clicking complete transfer the call is lost.

I did a test on incoming calls in 2 scenariosScenario 1, Ring in order, the number of ring set to 15 rings/75 Secs, going to voice mail after 1 min 50SecsScenario 2, Ring all at once, the number of ring set to 15 rings/75 Secs, going to voice mail after 30+Secs Please can you advice why is this happened? and how to make Scenario 2 has the same duration of ringing time (1min 50Secs)

inbound call into our main number. user presses option 1 for sales. If no-one answers, can it automatically roll to next extension?

We have multiple call queues created (Simultaneous) for call center on RingCentral portal, which is still under the project phase and not yet in production.We did a test to simulate the problem we have.Tried calling few call center numbers, and informed call center agents not to pick up. The ringing time is only last for 10 sec then straight to the voicemail.How do we set the ringing time to last for > 1 mins? please can you advise?

I have a Yealink T46S. It has 2 softkeys that I do not use - Intercom and Page. Yealink says these keys can be reprogrammed to display "history". Yealink said RC needs to do this and send me detailed instructions as well as the needed history file. RC says they cannot reprogram the keys. I contacted Yealink again & they reiterated that RC must make the change. I have the directions and can probably do it myself but need an id and password after I enter the phone IP address.Has anyone changed their softkeys? What id and password do I need? I tried mine for RC but it did not work. I'm thinking it has to be an RC id & password for an IT type person.

First time poster and novice script writer. Please forgive any protocol transgressions. In our Nice inContact Contact Center, we are capturing calls to 30+ physician clinics and presenting IVR options to the callers. From the hours of 6:00 am to 8:00 am, we want to bypass those options and send the callers directly to option 1 of that IVR list . The script is built in Studio release version 22.2.020.1494. Including a screenshot but can add text of the script if needed.

Some of our call queues have been overwhelmed by spam calls lately, so I am trying to configure a Custom Answering Rule. We use Invoca as a "Ring Pool", meaning our website displays a special phone number, which when called redirects the caller to our RingCentral toll free number and call queue. I've already set Invoca to forward the calls with a specific caller ID, so that I can create a Custom Answering Rule for those calls. Can I create a second rule that sends all other calls to voicemail? I need all other calls to bypass the employee's phones without ringing the queue. I can't find a way to set an ELSE statement or set the order of the rules.

in a Call Queues i create 2 groups but when it ring on group 1, rings only on group 2 not on the group 1 how to change this to ring both groups

Hi!My team is working on call forwarding to transfer calls to our off-shore support but for some reasons the line is muffled and they are having trouble hearing the call. Connection, settings, and app is ok and up to date.