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RingEX: Phone, SMS, & Fax

Have questions about RingEX? Ask here for phone, texting, and fax support!

  • 3,839 Questions
  • 8,452 Replies
3839 Questions
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Trevor403589032New Participant
asked in RingEX: Phone, SMS, & Fax
Ring Desk Phone Before Desktop/Mobile App

I was wondering if we could configure the RC desk phone to ring before the desktop and mobile apps? It would also be nice to separate the desktop and mobile apps to configure them on their own as well.

39890
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D
dayNew Participant
asked in RingEX: Phone, SMS, & Fax
Intercom tone

Is there a way to turn off the intercom tone? Some staff members claim it is too startling and would be easier not to have one.

2320
Mary-Community_Moderator
Community Manager
I
ipaua3New Participant
asked in RingEX: Phone, SMS, & Fax
Can't send text with Company Phone and one of our other numbers

Unable to send text (message not sent) since Thurs July 21. A ticket was produced on Friday. I was told it will be resolved within 48 hours. I would also like to know the nature of the cause so we may prevent it from happening again.

2030
Mary-Community_Moderator
Community Manager
A
aaron-5New Participant
asked in RingEX: Phone, SMS, & Fax
Porting a Ring Central Number

Can I port a number that is hosted in one ring central account to another (separate) ring central account?

4900
Mary-Community_Moderator
Community Manager
P
properties-1New Participant
asked in RingEX: Phone, SMS, & Fax
Mark a message as unread - desktop app

Can you mark a message as unread form the desktop app?

3770
Mary-Community_Moderator
Community Manager
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tomhowarthNew Participant
asked in RingEX: Phone, SMS, & Fax
Contact display on app pop-up

Hi,Is there any way to display the full contact information on the app pop-up, as below is how it appears at the moment and all we have to go on is the contact initials, which is useless really.Can this be changed?

4320
J
M
mattcNew Participant
asked in RingEX: Phone, SMS, & Fax
HUD Users Display Bug Softphone

Is anyone else having issues with the HUD display in the AT&T Softphone App? I have my CS dept. users on calls but the display doesn't list them as being on a call, it show's them as available still. It's hard to know if people update their status as busy or away from the desk on a break. They can't get an accurate number of who is available on the phones.

3290
Mary-Community_Moderator
Community Manager
A
aupmanNew Participant
asked in RingEX: Phone, SMS, & Fax
Ring desktop & App to multiple extensions

I'm set up so that when someone calls our extension 6000 is goes to multiple people that are a mix of physical phones and app users that each have their own extensions. I can't figure out how to make it so the app users are able to receive calls when the ex 6000 is set to ring desktop & app. The only way around this is to have the apps users cell phone number entered in the call forwarding but then it won't use the app and therefore those users can't transfer calls.

4950
Mary-Community_Moderator
Community Manager
R
rgordonNew Participant
asked in RingEX: Phone, SMS, & Fax
Simple method for doing mass uninstall of RC app for Windows?

Is there a simple way to do a mass uninstall of the RingCentral App for Windows (Windows 10), instead of the PowerShell script that RC offers as a solution?

3280
Mary-Community_Moderator
Community Manager
S
suezNew Participant
asked in RingEX: Phone, SMS, & Fax
I'm trying to port out my number, but keeps getting service address error

my new service provider is trying to port out my number from RC, but they keep getting errors of a service address. why is this happening, when I've given them the correct address?

9130
BeckyH
Community Manager
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davenportashleyNew Participant
asked in RingEX: Phone, SMS, & Fax
I cannot receive inbounds or make outbounds

Everything appears to be working but everytime someone tries to call me, an error appears and it immediately ends call. It won't connect to my agent leg. When I try calling out, it won't even reach person.

2560
BeckyH
Community Manager
N
norma-chaseNew Participant
asked in RingEX: Phone, SMS, & Fax
Can I have a silent ringtone for hangup calls?

I get an exasperating number of hangup calls. If I block them, I take the risk that I may block a legitimate caller. I do not want legitimate callers to hear either of the two falsehoods that are offered for calls from blocked numbers. I have previously pleaded for a blocking option that could be quickly invoked with a few taps.If that is not going to happen, I would like to be able to quickly assign a silent ringtone to the offending number.The noise is disruptive. The need to check email two minutes later to see if the suspicious call was a hangup is an interruption. I am tired of being yanked off-task.

1730
BeckyH
Community Manager
J
jennifer-kelloggNew Participant
asked in RingEX: Phone, SMS, & Fax
Spotify Blocking Incoming Calls

When I am playing music on Spotify or Downcast (my podcast app), RingCentral calls go to voicemail instead of ringing through to my phone. How do I fix this? Calls come thru fine when I'm not using those apps.

5820
Mary-Community_Moderator
Community Manager
I
info-80New Participant
asked in RingEX: Phone, SMS, & Fax
Replace Yealink Phone

I need to replace a Yealink phone that has failed. How do I do that ?? What phones are compatible with this service?? I cannot find any resource to purchase a new phone .

2500
Mary-Community_Moderator
Community Manager
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teamlifecoachjesseNew Participant
asked in RingEX: Phone, SMS, & Fax
What happened to unlimited texting?

Over the past 2 months I noticed that unlimited texting is no longer an option. I get emails saying that I have used 90% of my texts within a day of only texting 5-6 people. What changed? When did things change? And what can be done to resolve this?I've called support but no answer.

9320
BeckyH
Community Manager
A
accounting-11New Participant
asked in RingEX: Phone, SMS, & Fax
I want to change task/event color tag without providing an end date

It is as my title says.My company likes to change color tags on events but do not want the events to be changed in any other way. We do this to denote changes in the event wither changing the type of work needed or marking it as urgent.Recently we have not been able to change the color without providing an end date that is forced to be present day or a future date. This is annoying as it makes for a cluttered calendar of events when we prefer just having it stay on the assigned day.

1620
R
T
tim-2New Participant
asked in RingEX: Phone, SMS, & Fax
Default call handling for users with hotdesks

We have customer where their primary device is their desk phone.Desk phones are also configured as hot desks.Setting up a new user, and it seems their default call handling just rings the RingCentral App.We would want it to ring the desk phone at the same time by default.Also, it appears the user would need to have activated themselves and logged into a phone, before we can change this setting for them?Hopefully I am missing something here.We would just expect, set up new userThey login to any phonePhone rings

2850
Mary-Community_Moderator
Community Manager
W
wellpetNew Participant
asked in RingEX: Phone, SMS, & Fax
Voicemail Envelope Information

When listening to a voicemail, it starts by giving you voicemail envelope (date/time the message was received and the phone number of the caller). It is not giving me the phone number of the caller who left the voicemail like it should and instead saying the name of the name of the voicemail box it was left on. There is also no other way to play the envelope information.

1590
Mary-Community_Moderator
Community Manager
A
andymiscukNew Participant
asked in RingEX: Phone, SMS, & Fax
I need to export my text SMS/Text messages, please help

The method described in HELP does not work.Thank you to anyone that can help.

3410
BeckyH
Community Manager
S
sbrooksNew Participant
asked in RingEX: Phone, SMS, & Fax
Voicemail Transcription Complaints

Have any other users had issues with the voicemail to text conversion feature? It hardly ever captures the voicemail correctly. I understand that a bot is doing the conversion and it's not meant to be 100% accurate. Just wondering if there have been any complaints or planned improvements for this feature?

3210
BeckyH
Community Manager
E
erin-1New Participant
asked in RingEX: Phone, SMS, & Fax
2nd call going right to vm if i am already on an active call - desktop app

i'd like the option to put active call on hold and answer incoming - is this a setting option that i just cannot find? please help!

3240
Mary-Community_Moderator
Community Manager
D
danfarrellNew Participant
asked in RingEX: Phone, SMS, & Fax
activation code?

Just bought cisco 6821 and it's asking for an activation code?

5320
Mary-Community_Moderator
Community Manager
D
dandersonNew Participant
asked in RingEX: Phone, SMS, & Fax
RingCentral For Salesforce - transfer to voicemail

We are using ringcentral for salesforce and there is only the 'transfer' feature vs. what you find in the main ringcentral app (ask first, transfer, transfer to vm). We need to transfer to voicemail from the 'ringcentral for salesforce' app. I have looked at all the various code options (*0+ext, ext+#) and none of them work. What is the correct code sequence?

2060
Mary-Community_Moderator
Community Manager
R
rmaciasNew Participant
asked in RingEX: Phone, SMS, & Fax
Holiday Calendar: Feature Request

I've been bring my clients over from Jive to Ring Central and they have a simple holiday calendar that auto updates for the holiday. When will ring central add a calendar for holiday hours? Constantly updating several tenants is extremely annoying when it could be solved with a simple calendar. Also when adding a Custom Answering Rule why can't I copy a previous rule that would make it so much easier to create the same damn rule over and over instead of starting from scratch.

6410
Mary-Community_Moderator
Community Manager
J
jddanielsNew Participant
asked in RingEX: Phone, SMS, & Fax
Word documents not faxing

We are attaching both Word (.doc) documents and Adobe (.pdf) for faxing via email. The Word documents are being ignored or not sent (failure). If both Word and Adobe documents are attached, the Word document is ignored and only the Adobe document sent.Word is shown as an accepted file type yet is no longer working.

2310
Mary-Community_Moderator
Community Manager

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