RingEX: Phone, SMS, & Fax

Company wide our users are starting to experience Microsoft Teams meetings closing immediately a RingCentral desktop call comes in.I saw a thread somewhere to turn off Headset controls in RingCentral. That seems to have worked for us for now. Does anyone know why that setting is causing this to happen?

Hello! We just found out that all of our agents have the ability to toggle this and make them unavailable for queue calls, is there a way to lock that? They should only be going to DND for break and lunch....

Looks like this is still not available. Seems like it would be a basic feature. I would like to download/export my txt message with a person for the file when business is complete. Can we do this?

Hello! Could you help to find execute command for mac OS to copy inbound number when it calling to clipboard (i'm try to use different variations with "pbcopy", but any of them doesn't help)

I Have looked everywhere but cannot find this answer , is there a way we can have the ability for users to not change their "Accept call queue status" .Ideally i want this button gone. Online it says to visit https://support.ringcentral.com/ca/en/article/Remote-Member-Management-for-Call-Queues.htmlThis does not work. The toggle falls under Member status rather than queue status so changing the "Allow members to change their queue status" to Not allowed does not nothing.Any help would be greatly appreciated.

Our “Music on Hold” (the advertising message or music that callers hear while on hold) runs about 6 minutes in length.With your system the message will “rewind” to the very beginning each time the client goes on hold rather fall to a random location during the message.This only allows callers the option to hear a portion of the first part of the message depending on how long they are on hold of course.Monotonous for repeat callers.SolutionSome of Ring Central’s competing service providers have solved this problem by having their contracted message on hold service providers break the message into 4 or 5 sound files.Using this method the message rotates or falls in random fashion so repeat callers don’t her the same old message every time they call or are put on hold.Is it possible to have this done with your system?The benefits for both client and RingCentral would be enormous.

If I place a call on hold in my office, and I want to pick up that same call (without transferring) from another extension - how do I do that? We have the WORST version of Polycom...150.Thanks in advance!

Hello,We use a live answer call queue during business hours and IVR for after hours. In Multi-Level IVR Settings, we cannot choose anything other than IVR for the main line to ring into during work hours, so we are having to use a custom answering rule to direct to the queue. (I see direct to call queue option on closed hours, but not open???)This interferes with our other custom answering rules (for holidays, etc) and we are having to turn off our main rule and remember to turn it back on when we return to the office.There just has to be a better way?

LOB Analytics gives me the number of inbound calls answered, and the number of outbound calls connected. I'm looking for the number of outbound calls that were answered. Where do I find that number?

I am looking for a report on the number of faxes sent/received by all users within the last year. I can't find where this is reported other than the list by the user's names. Which does not have a time frame associated with the numbers.

We've been seeing that RingCentral Video meetings make Intel MacBook Air computers freeze and lock up after turning on video or sharing a screen. I started hearing reports from employees in my account last month. It hasn't gotten any better. Has anyone else noticed this or seen this issue? The RC support teams close the tickets for my team about 5 seconds after the employee reports their video meeting isn't locking up their system after they reinstall the RC App. However, after reinstalling the app on their computer, the issue reappears after one or two meetings. This issue does not affect any MacBook Air computers running on Apple's M1 chips.

Guten Morgen zusammen,ich hätte eine kleine Frage. Wir nutzten seit kurzem die Software Unify und logischerweise auch die dazugehörige Anlage.Wir haben allerdings aktuell folgendes Problem.Das Szenario ist wie folgt:User 1 telefoniert, sobald ein zweiter Anruf allerdings eingeht, klingelt es bei dem Anrufer einfach durch, sprich es gibt kein Besetzzeichen.Gibt es eine Möglichkeit das umzustellen?Sonst müsste man bei jedem Anruf ja theoretisch händisch auf die Option "nicht stören" gehen und dies ist nicht gerade praktikabel.Vielen Dank und Viele Grüße

I have several users with T-Mobile iPhones with the RingCentral app. The Internet connection and wifi are all stable. However, multiple users have repeated instances where the RC app shows that it is reconnecting, frequently while the user is trying to take or make a call. The iPhones are all on wifi, have the latest version of iOS, and the latest version of the RC app. When a user has this issue, we reboot their iPhone, but it doesn't always help. Any ideas or thoughts? Thanks.

I have the RC App on my IPhone. I do not have an option for HUD in the more options. Does HUD not work on an IPhone. I know it works on other models.

Hello,Would it be possible to create a "drip" SMS campaign via Salesforce using RingCentral?

I started out trying to get my mobile android app to work on my pixel 6 pro, but it keeps failing to login. I then tried to open a support ticket for help with that, but it says I need to login. When I try to login I get Failed Login - 401 every time (see picture). I tried chat and that didn't have anything remotely close to what's happening here. I reset my password and that didn't help. I cleared all my cookies and cache because that was something I found in the community here and that didn't work. I can login to the admin portal in chrome on windows 10 with my credentials, so I know they are correct, they just won't work in the RingCentral support area. Can anyone here give me any other ideas how to proceed with getting support from RingCentral? Thanks in advance.

We are a mid-size company. We currently have 1 Operator that manages their own extension, as well as a Operator extension, both using MVP accounts. We are about to add a 2nd Operator, so having an Operator MVP account is no longer the way to go.We also have a few hundred Toll-Free, Addtl Local Numbers, and Extensions that all forward to that Operator MVP account.What is the best way to have 2 employees share Operator/Reception duties both simultaneously, as well as on schedules? We looked into Call Queues and I recently saw a Bridge Operator Console.

Hi. Checking in on what the latest requirement is for our mutual clients wanting to use our public RingCentral app - "ChronicCareIQ Call Activation and Reporting". What is the minimum service offering required ? Essentials, Standard, Premium, or Ultimate edition?Thanks

Hello.We recently changed our AA from single level to multi level. Everything is working except for our after hours side door buzzer system. Typically someone would press the button to be let in, all the phones in a ring group would ring, someone would pick up the phone and press # and it will unlock the door.After switching to the multi level IVR pressing the # button no longer unlocks the door. The phones do ring. Right now on the IVR we have a custom rule when you press the door buzzer it rings a specific number. If that number is called it sends the call to the correct ring group. This is exactly the same as it was for the single level AAI have checked the call logs and I can see the door buzzer number is in the from field. Our main number is in the To field. I can also see which extension in the group answered the call.My only initial thought (I am still new to RingCentral) is switching to multi level AA that the # button is set to repeat the menu greeting. I am not sure if this i

Our company has been experiencing an influx of phantom call in the last two weeks. We seem to be getting at least 5 a day if not more. The calls come through as normal, there is no indication that they might be Robo Calls. When we answer there is nothing on the other line. No noise or anything at all. Is anyone else experiencing this, or is there something that can be done to reduce this?

we are trying to add the ability for all users in our email domain to be able to utilize the email to fax feature. we can only add individual emails under each number, we have over 900 users with emails. that is not going to work. i need to find out how to enable this on the acct. i see where we can add up to 25 users per number, that just will not work. also there is a external communications area and we added our domain to it, but after testing no faxes will go through. ive opened a case and now 2 days later its never been touched. if my plan doesnt allow for this i need to know the plan that does and how i can move to it.

FYI - The RingCentral Desktop Phone App (which is not the same thing as the RingCentral App), is not yet compatible with MacOS 13 (Ventura). It will quit upon application start with an audio IO error. This has been tested on both Intel and Apple silicon, and both tested with clean builds on Beta 4. Hopefully they will have a new version out by the time of Ventura's release in the fall. The RingCentral App works fine.

After call wrap up time is great, but not always necessary. Users need to be able to bypass the wrap up time and return to queue at will.

We're seeing cases each day (some days more than others), where our agents dial a number, it says connecting, but never does. They call the same number seconds later and it goes through.Support is not indicating they've seen this with any other deployment. Anyone have any insight: It happens both in the office and for agents remote/home. no other issues once connected, or with inbound calls.

I have a common area phone that is showing the caller ID for the company. Is there a way to change this to the number listed for the common area phone instead?