RingEX: Phone, SMS, & Fax

Is there a way to archive text messages for compliance?

Phone app used to work injunction with desk phones. Dispatcher unable to leave desk top and use restroom because phone app not working for incoming calls. This feature was working!

Hi allUsing RC app on PC.I've noticed recently (last week or so) that when I click "Make a call" to dial a number, my keyboard numberpad allows me to type in the number to dial but pressing the "enter" key on the numberpad no longer initiates the dialing (it used to start dialling when I pressed enter on the numberpad part of my keyboard).Pressing the "enter" key on the main part of my keyboard does initiate the dial.Anyone experiencing a similar problem?Cheers

We have a group call queue on extension 2. What is supposed to happen is that the call handling means the call first goes to the user at extension 18 and, if they don't answer, go to the user at extension 16; if extension 16 doesn't answer, it should go to voicemail. However, once the client chooses extension 2, the phone never rings for extensions 18 and 16; the call rings for the allotted amount of time on the client side then goes to voicemail. The users at extensions and 18 and 16 get no notifications other than that a voicemail has been left. How do I fix this?

Is there a minimum monthly recurring charge to use SMS on the NICE inContact Contact Center platform? Can't you just pay for the transactional fee?

when sending a fax-how do you enter in all the info on the cover page (name, what fax is pertaining to, etc)?I know similar questions have been asked but it has been over a year, so I thought the answer may be different.

I need to allow a user not in a specific group to pick up the calls when that group is busy but don't want it to ring on his phone.

We are not receiving any calls made from a landline. Any idea why?

I have a polycom IP 321 phone with RingCentral. When a call comes into our business or a call is transferred to my extension and I pick up the phone it doesn't pick up the ringing line it picks up line 2 and gives me a dial tone. I have to manually hit the "line 1" button to switch to that line. It never used to do that, it just started doing it a few months ago randomly. I've looked through all the menu options on the phone and can't figure out what the issue is or what might have changed to cause this. It is driving me crazy, any help anyone can provide would be appreciated! Thanks.

I run a small collections agency and use RingCentral to allow our workers to work remotely. With the new laws coming down we are finally allowed to text consumers who request to be have information texted to them. What I would like to do is when a text is sent to automatically include opt-out instructions to the consumer. Is there a way to do that in Ring Central that I'm just not seeing?

Does anyone on ringcentral staff know when the new Poly Edge E series phones, like the Edge E350, will be supported for assisted provisioning on RC? I can see the edge B series is supported but not the more advanced E series yet.

I went from a few missed calls a day at the queue level to 47 on 10/31, for example. Did something change?

How to remove the extension number...Only have one phone

When using a Yealink deskphone with RingCentral, how do I stop from sending a voicemail once I am in the recording process? I start recording the vmail and then change my mind and do not want to send it? This is for a message that has not yet been sent.

Is there a way that I can allow a manager to listen to only his employees' call recordings?

Trying to send an outgoing fax.  Showing "Unknown" as the result. 

I have a desk phone and the mobile app on my cell. When away from my office, I want to set my desk phone to DND so as not to disturb those around me. However, this ALSO keeps my mobile app from ringing and any incoming calls go to voice mail. Is there a way to have desk phone on DND while still allowing mobile app to ring?

I have one phone system user that wants to be able to answer calls coming in to 2 (or 3) different direct numbers. I set up a call queue for one of the numbers and it works fine through the IVR menu that I set up. (Press 4 for xxxx). However, one other number cannot go through IVR, so if I forward it to the user's phone, he has no idea that it is coming from that "special" number. Is there a way around this?

Does anyone know how to contact RingCentral support?The phone system at Ring Central and chat seems broken.

I noticed that some incoming calls display my own name and number instead of the caller's. What could be the reason for this?

I am having DTMF issues, tones not being recognized.. I have changed and tested every setting that I can find to try and fix this issue with no success (different dtmf settings and audio codec settings). Any help or information would be greatly appreciated.Thank you

We have been having this issue for months where anytime we log in to our RC desktop apps, there will be random tasks missing. Regardless of if the tasks are one time messages or regularly repeating tasks, they might just not show up in the task list. It seems to be entirely random as sometimes they seem to all show and others, entire categories of tasks will not show or random tasks that vary from day to day will not show. It seems to be different tasks that will not show or will show from day to day. The only way to get them to show is to search for them specifically in the search bar and click on each individual one. It is an ongoing issue that continuously causes problems in our office each day. Im sure it would be easy to imagine the kinds of problems it causes when office staff will come in day to day and tasks that have to do with their work each day will just randomly not show up.

Reception Main number is set up and able to make external calls. However when calling our corporate office and using *(passcode) to directly reach the department for issue we need help with, partway thru dialing the 7 digit passcode (after the *) is sends the call to another internal extension. It did not used to do this nor does this happen on any other extensions.

Should replies to text messages sent from the mobile app come to RingCentral or my personal text message? Mine coming back to personal cell number so I cannot reply from RingCentral (do not want to reply from personal number since I do not want to give that out). Is there a setting that controls this? I cannot find one...

Morning,We are locating in France and have two sites (one in Paris suburb (postal code 92) and one in Lille suburb (poastal code 59) already created.Each site are set in RingCentral. We need to add another subsidiarie located in Nice (postal code 06). Is it possible to port the Nice DID numbers to the Paris site without creating a site for Nice?Thks in advance