RingEX: Phone, SMS, & Fax

Hi there, for some reason today, all my calls have started forwarding to a very old Prompt Recording after ringing only once. I have changed nothing and cannot find the setting to stop it doing this. Help!

I've had more than 70% of my incoming calls drop right after I answer.

When doing a mobile video call I enable the transcript option and select the option to automatically download the transcript after the call, but after the call I do not see anywhere to retrieve the transcript. Does anyone have any instructions on how to retrieve transcripts after a call on mobile?

How do I take additional calls from the queue while I have a caller on hold in that queue?

Where do I find the form to port a fax number to Ring Central?

Hello! We are using the "audio while connecting" feature and have a 10s message we would like to play prior to connecting, but it cuts off when the agent answers. How would we add this to play the entire message? Thanks!!!

When I first set up the call forwarding to an external number (years ago), I was able to add 3 digit number before/after the the caller number to distinguish the call. Is this feature still available? If so, how do I add the 3-digit number?

When I click "delete team" under "Team admin setting", an error shows up and I can't delete. I'm the admin/owner and I see the option for "delete team" but it won't work. Help please?

We are in need to port out the main company number in order to accommodate some business changes. We want to change the main company number to a new or existing number in our account in order to do this and keep our existing RC account.

I'm am getting an error message "Message Not Sent" after sending text messages. We have been able to send text previously so this is a new error.

Does anyone have an issue with the app not loading the screen fully in Windows? We have reloaded from the menu bar and closed and reopened and still had the issue. If we run the app as an administrator, there is no issue. The app is up to date but we don't want to have to run the app as an admin and input creds every time we want to open the app. Any workaround?

How do I add call recording to my service?How does it work?Will it work with my current VOIP phone system which isn't Ring Central?

Would like salespeople to use one line for prospecting and they can send SMS and receive on their desk phone versus going through main #.

After dialing phone number I want caller to immediately hear message and leave a voicemail. How do I set that up?

When transferring a call, the receiving party is not notified when the transfer is completed. It would be nice if there was an audible beep sound to indicate that the transfer has been completed so the receiving party knows when to start talking. The transfer is so silent that the receiving party is unaware that the transfer has been completed.

Twice I have received an email from Ring Central stating that I'm near my monthly limit on texts. This is the actual message: Your domestic SMS usage has reached 90% of your monthly Included SMS allocation. If you go over the 100% limit, your SMS traffic will be charged at the rates set out in your region.You can see your current Included SMS utilization level and corresponding SMS log by logging into the RingCentral Admin Portal and opening the Billing tab.If you would like to purchase a SMS bundle with greater SMS/MMS allocations please login to your Admin Portal, open Billing tab and navigate to Purchase>Usage Bundles.Thank you for using RingCentral!What is this included SMS allocation? I have had RC for over 5 years, and have never had anything like this.Can anyone shed some light on this issue?Thanks.

Text messages are not working (inbound or outbound). For some of our numbers, when we send texts to phones within our system or to numbers outside of our organization, the texts either don't come in or we get an error message. Does anyone know why this is happening? Could it be that certain numbers in our system don't have the proper settings/permissions to text?

Today my outgoing sms started failing. When I send a text it looks like it is resent 2 to 5 times over and over and over but does not actually reach its destination. Every once in a while I can get a text through. This is happening both on wifi and when using mobile data. Oh, and its on the verge of making me lose sales and customers. :(

I need to know where I can find the call recordings knowingly that I'm on the ultimate plan and I've enabled the Automatic call recordings, can you please help me with that?

In the same manner as the primary company number can be published. Thanks.

I have a user that has recently married and has changed her name. Once her name was changed in Active Directory, she has no longer been able to authenticate her Ring Central account. How do I change her name and email address without deleting her account and starting over? I've read through some of the topics on the support web page but haven't found anything yet.

I recently started upgrading my users to the new Office@hand 22.1.21.370 (Blue Icon) We just noticed that when a user is on a conference call, it doesn't allow you to hover and choose which line to hang up. In the previous version, you could hover over "Conference call" choose any participant, hang up with them and keep the other conversation going. Am I missing something or it is a bug that the new version doesn't offer this?New version Older Version

I spent 5 days with tech support trying to solve this problem when we found Teams was not going to work for us as a phone services provider. Follow this and avoid wasting time.Converting Yealink T56A and T58A phones from Teams OS to SIP to enable use with RingCentralOn the phone, tap the upper right corner to enter settingsTap on Gear to obtain Device Settings (you may have to swipe up on the phone)Select AboutPrepare a spread sheet because you will need the following information for every phone to be converted:Your referencePhone ModelMAC AddressMachine IDFirmwareHardwareCo Portal VersionTeams VersionMake sure the phone has the latest Firmware (Consult http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=261) If the Firmware is the latest, skip to Step 10. If not, download the latest firmware.On the phone select Network and enter the password. Default user and password are admin and admin. You need to touch the screen to bring up keyboard.Open a bro

Hey guys,I'm trying to set up my new RingCentral phone system that will be receiving calls on the IP phone.I had a company greeting made, which is your standard "thanks for calling. For retail sales/nutrition questions, press 1. For wholesale accounts, press 2." I also had a greeting made for customers to hear if there's no answer after pressing 1 and another for pressing 2.I have the IVR menu set up where it directs callers to the correct extension, but if nobody answers, it keeps repeating and does not leave an option to leave a voicemail. How do I add the option for customers to leave a message if their call is not picked up? P.S. both extensions will lead to the same receptionist, but we wanted to have two distinct options as our business is somewhat multifaceted. What I want:Customer Calls > Company Greeting (press 1 or 2)1 > Receptionist answers; or if not, play my prompt then beep to leave a message2 > Receptionist answers; or if not, play other prompt

Hello,We have extra phones that are configured to be used in common spaces during events. They're not assigned to a specific user. How can I modify the phone display if I don't have access to the web interface? The email address assigned to each phone is just a placeholder and not an actual mailbox.Thanks!