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The First Step
Feb 1, 2022 8:40 PM UTC
Solved

Call in Salesforce app - showing as active after call is over

I ended a call three hours ago and the widget in Salesforce still show it as active and I cannot "hang up" the call even through it is no longer connected.

What's the deal there. Can that cause connection issues? All my most recent calls are spotty and I know my wifi is fine.

Mary-Community_Moderator
Community Manager
Feb 1, 2022 9:36 PM UTC

Have you tried to uninstall/reinstall your app?

3 replies

Mary-Community_Moderator
Community Manager
Community Manager
Feb 1, 2022 9:36 PM UTC

Have you tried to uninstall/reinstall your app?

Mary-Community_Moderator
Community Manager
Community Manager
Feb 2, 2022 5:15 PM UTC

@Phil Dimotsis , is your issue resolved?

phil-5The First StepAuthor
The First Step
Feb 2, 2022 6:21 PM UTC

I think? It happens periodically, and only our IT guy updates the widgets in Salesforce, so I guess it will work itself out. THanks!