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Found Your Voice
Jan 16, 2026 12:55 AM UTC
Question

Ring Central for Salesforce softphone

Are the updates on the roadmap for the softphone for Salesforce? I would love to see all of the IOS RC app features added to the RC for Salesforce app. Can we get some attention to this? 

2 replies

georgelu
Employee
Employee
Jan 16, 2026 6:49 PM UTC

Hi ​@aaronmeilich due to the nature of the IOS application vs the Salesforce softphone - not all features will be able to replicated 1:1. 

Can you please share which features you are looking for specifically in Salesforce? 

Found Your Voice
Jan 16, 2026 7:30 PM UTC

HI ​@georgelu  thank you for the reply. Here are some features that I think would be very useful:
 

  • templates
  • translate
  • AI written responses