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New Participant
Sep 13, 2023 4:01 PM UTC
Solved

SalesForce Integration Ringer Sound Change?

The ringing sound in the Salesforce integration is so loud and is not adjustable in the integration. When someone is on a call with a customer and another call comes in, the SalesForce ringer is so loud that it makes people jump. Can we turn off the ringer in SalesForce? Or at least change it so that it's not so loud? Since it's ringing in conjunction with our other RingCentral apps, it going completely away would be fine.

georgelu
georgeluAnswer
Employee
Aug 26, 2024 5:15 PM UTC

To adjust the Ringtone volume please ensure that you are on the latest version for RingCentral for Salesforce - Version 6.29

Please navigate to Settings > Audio > Ringtone Volume 

From here you can adjust the volume using the slider within the integration. 

 

 

3 replies

New Participant
Jan 18, 2024 10:13 PM UTC

I'm having the same issue, is there an option to adjust the volume similar to what is in the desktop app.

The First Step
Aug 23, 2024 10:38 PM UTC

I am having the same issue and there doesn't seem to be a resolution 1 year later. RingCentral, Your up!

georgelu
Employee
georgeluAnswer
Employee
Aug 26, 2024 5:15 PM UTC

To adjust the Ringtone volume please ensure that you are on the latest version for RingCentral for Salesforce - Version 6.29

Please navigate to Settings > Audio > Ringtone Volume 

From here you can adjust the volume using the slider within the integration.