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The First Step
Aug 2, 2023 3:41 PM UTC
Question

Salesforce Integration - Softphone Layout Not Found

I have the RC to SF integration all set up and it appears to work. I do have Softphone layouts made and assigned to profiles but get the error below. Any ideas?


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1 reply

mferrisThe First StepAuthor
The First Step
Aug 3, 2023 1:45 PM UTC

Figured this out btw. The CTI URL needs to be https://YOURDOMAIN--rcsfl.vf.force.com/apex/OpenCTIIndex999. By default it is https://YOURDOMAIN--rcsfl.visualforce.com/apex/OpenCTIIndex999