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The First Step
Jan 12, 2023 3:45 PM UTC
Question

Viewing the time a user is logged in or out of Queues

Hello. Hard to complete my own research on this b/c I am finding quite a few dead ends (dead Salesforce URLs) in the RC Knowledge Base topics, very discouraging. Thanks RC!! :(

Does anyone know if it's possible to see the time (mins and secs) a user is logged into a Queue OR in the alternative not logged in? I think this is a feature of the Contact Center but we are not large enough to justify the cost of the Contact Center.

Thanks in advance! :)

1 reply

New Participant
Aug 22, 2023 1:23 PM UTC

The Audit Trail will show you this.