Anyone else get number blocked for legitimate texts marked as spam?
I am the owner of Dynasty Insurance Services LLC, an independent insurance agency operating out of St. George, UT. My business number (435) 216-1567 has been wrongfully flagged as spam and blocked from sending text messages to my own customers without any warning, justification, or opportunity to appeal before the restriction was applied. This is a serious business disruption. I was in the middle of onboarding a new customer — sending them their GEICO insurance ID cards, policy details, and follow-up instructions — when your system unilaterally cut off communication. This is a time-sensitive industry. My clients need immediate access to their policy documents and I need to be able to communicate with them. I have never engaged in spam activity. Every message I send is to consenting customers who have willingly provided their contact information as part of the insurance process. The content of my messages is entirely professional and directly related to the services they hired me to provide.
This block needs to be removed immediately. I am paying for a RingCentral business line to conduct legitimate commerce, and your spam filter has now actively harmed my ability to serve my customers and damaged my professional reputation.
Is this happening to anyone else?