Auto Reply Missed Call with Text Message

Question

Hello I already imported this template but it is not working for all types of Missed Calls, including Missed Calls that leaves a voicemail. Our phone is setup where a caller Press 1 or Press 2 and then it routes to the extension press 1 (goes to a call qu. I am trying to create a workflow where ALL Missed Calls (including Missed calls that leave voicemails are getting an Auto Reply Text message. How to do this? I am not even sure which callers its working for.

Mary-Community_Moderator · Answer

Hi ​@school,Because your setup involves specific IVR routing, Call Queues, and voicemail triggers, this will require a closer look at your backend workflow configuration to see exactly where the logic is dropping.To get this resolved quickly, we highly recommend opening a ticket with our Tech Support team so they can securely review your account settings. You can submit a ticket directly athttps://support.ringcentral.com/new-case.html.

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