Can Direct Messages be private?

Forum|Forum|4 years ago
July 27, 2022
1 reply
426 views

We have replaced an employee - is there a way to add the new employee to all of the old employee's group and team messages without letting them see the direct messages (personal)?

sms and text messaging

Mary-Community_Moderator

Community Manager

The new user of the extension will still be able to see the old messages. You should reset the extension first before assigning it to someone else. Here's a KB article for the process. https://support.ringcentral.com/article/Reset-a-User-Extension-RingCentral.html

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