Can't send SMS with the word pharmacy in it. we are a pharmacy and the word is in our name

Question

This has been going on for over a month and RC support can't seem to resolve what seems like a simple whitelist issue. they keep saying they have escalated the issue. that is if we can get anyone to talk to us at all. Today like many days SMS is not working at all.

Case #14006406.

dougferguson · Answer

Thanks, I saw that earlier and have been taking a deep dive into researching this. We don't send promotions, we send 1-on-1 text to the patient with prescription info and fill notifications. I am not sure if setting up a campaign will solve this unless its just a vague campaign that includes a few words we use like "pharmacy" and the campaign never ends. we also send from over 50 different phone numbers as each pharmacy tech has their own number. would setting up a service like A2P SMS messaging through RingCentral help this issue at all?

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