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The First Step
Nov 4, 2024 1:24 PM UTC
Solved

How fast does the operator add the ability to send sms to numbers?

How fast does the operator add the ability to send sms to numbers? It's been more than 3 days now, but I still can't send sms.

 

Mary-Community_Moderator
Community Manager
Nov 5, 2024 10:22 PM UTC

It's been more than 72 hours but I can't send sms.😔

Hello @Sergio_XVII, upon checking, Your TCR campaign has been approved. However, the campaign setup is in progress due to some numbers that are not ready to use. I will be escalating your case to Telco Ops to manually add the numbers to the campaign. Can you please provide the details below thru DM? Thank you!

Name:
Contact Email:
Contact #:

7 replies

The First Step
Nov 4, 2024 4:16 PM UTC

My experience is within 5-60 minutes. 

The First Step
Nov 5, 2024 12:37 PM UTC

It's been more than 72 hours but I can't send sms.😔

Mary-Community_Moderator
Community Manager
Community Manager
Nov 5, 2024 4:51 PM UTC

It's been more than 72 hours but I can't send sms.😔

Hi @Sergio_XVII, I'll look into the status of your TCR and get back to you with an update soon. Thanks for your patience!

Mary-Community_Moderator
Community Manager
Community Manager
Nov 5, 2024 10:22 PM UTC

It's been more than 72 hours but I can't send sms.😔

Hello @Sergio_XVII, upon checking, Your TCR campaign has been approved. However, the campaign setup is in progress due to some numbers that are not ready to use. I will be escalating your case to Telco Ops to manually add the numbers to the campaign. Can you please provide the details below thru DM? Thank you!

Name:
Contact Email:
Contact #:

The First Step
Nov 6, 2024 10:06 AM UTC

Тhank you very much!

Mary-Community_Moderator
Community Manager
Community Manager
Nov 6, 2024 8:56 PM UTC

Тhank you very much!

Hi @Sergio_XVII, Telco Ops has successfully added your numbers to the campaign. Everything should be good to go now.

The First Step
Nov 7, 2024 8:13 AM UTC

Thanks for your help!  Great job!