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The First Step
November 4, 2024
Solved

How fast does the operator add the ability to send sms to numbers?

  • November 4, 2024
  • 7 replies
  • 420 views

How fast does the operator add the ability to send sms to numbers? It's been more than 3 days now, but I still can't send sms.

 

Best answer by Mary-Community_Moderator

It's been more than 72 hours but I can't send sms.😔

Hello @Sergio_XVII, upon checking, Your TCR campaign has been approved. However, the campaign setup is in progress due to some numbers that are not ready to use. I will be escalating your case to Telco Ops to manually add the numbers to the campaign. Can you please provide the details below thru DM? Thank you!

Name:
Contact Email:
Contact #:

7 replies

The First Step
November 4, 2024

My experience is within 5-60 minutes. 

The First Step
November 5, 2024

It's been more than 72 hours but I can't send sms.😔

Mary-Community_Moderator
Community Manager
Community Manager
November 5, 2024

It's been more than 72 hours but I can't send sms.😔

Hi @Sergio_XVII, I'll look into the status of your TCR and get back to you with an update soon. Thanks for your patience!

Mary-Community_Moderator
Community Manager
Community Manager
November 5, 2024

It's been more than 72 hours but I can't send sms.😔

Hello @Sergio_XVII, upon checking, Your TCR campaign has been approved. However, the campaign setup is in progress due to some numbers that are not ready to use. I will be escalating your case to Telco Ops to manually add the numbers to the campaign. Can you please provide the details below thru DM? Thank you!

Name:
Contact Email:
Contact #:

The First Step
November 6, 2024

Тhank you very much!

Mary-Community_Moderator
Community Manager
Community Manager
November 6, 2024

Тhank you very much!

Hi @Sergio_XVII, Telco Ops has successfully added your numbers to the campaign. Everything should be good to go now.

The First Step
November 7, 2024

Thanks for your help!  Great job!