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New Participant
Mar 15, 2023 4:15 PM UTC
Question

Limit of 49 lines per campaign

Just needing clarification.

The limit of 49 lines applies to all the numbers we use for our RC account. For example, we have 2 phone numbers registered with RC but really only use one of those numbers for our business. We are required to list both of those numbers. We are not required to list any of our client's phone numbers, correct?

2 replies

BeckyH
Community Manager
Community Manager
Mar 15, 2023 4:42 PM UTC

Correct! No need to share any customer/client information.

The First Step
Mar 16, 2023 12:35 PM UTC

Thank you for the information. Unfortunately we only use SMS for conversations so additional campaigns will be necessary. Even more unfortunate due to the 20 day wait period is that these additional campaigns will not meet the March 31st deadline so at least half of our staff at each location will lose their texting capabilities. I'm not sure what to do at this point.