Skip to main content
New Participant
January 24, 2023
Question

Question about RingCentral SMS Campaigns

  • January 24, 2023
  • 2 replies
  • 655 views

My question is if I send out a mass sms campaign, does it send it anonymously rather than in a group? They need to be individual texts to each client and they cannot see the other clients in the campaign group. Basically can I send out one campaign to multiple users without them seeing the other recipients?

Additionally, is the SMS Campaign's feature HIPAA Compliant?

2 replies

Mary-Community_Moderator
Community Manager
Community Manager
January 24, 2023

The High Volume SMS API offers this feature. If you want to know more about this, you may go to https://support.ringcentral.com/article-v2/High-Volume-SMS-Overview.html?brand=RC_US&product=RingCentral_MVP&language=en_US.

Mary-Community_Moderator
Community Manager
Community Manager
January 24, 2023

Regarding HIPAA compliance, the answer is no. SMS is general (not just RC) and is not HIPAA compliant due to the lack of end-to-end encryption.