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The First Step
Jun 30, 2023 7:27 PM UTC
Question

RingCentral Labs - Enhanced Business SMS Issue w/ Sending

I'm using RingCentral Labs - Enhanced Business SMS. When I send a message with the word "test" it always sends, and when I tried multiple different versions of text w/ characters less than 160 and it will not send. Any idea why it sends for some messages but not others?

1 reply

Mary-Community_Moderator
Community Manager
Community Manager
Jun 30, 2023 8:40 PM UTC

Hi @golfcave- , please submit a ticket with Tech Support so that they can check what's causing this.
https://support.ringcentral.com/new-case.html