RingCentral Outbound SMS/Text not working (message cannot be sent error)

Hello ​@qlee25,
Thanks for sharing your case numbers! I checked them, and it looks like the representative has clarified the required steps for you. Let me know if you need any further help.

Those steps did not work and we’re having more and more issues.

The lack of responsiveness and resolution from RingCentral gives the impression that customer relationships and retention are not a priority. Our SMS usage is easily verifiable, and resolving this issue should be of utmost importance to your team. At this point, RingCentral's failure to provide the contracted service constitutes a breach of our agreement.

The lack of responsiveness and resolution from RingCentral gives the impression that customer relationships and retention are not a priority. Our SMS usage is easily verifiable, and resolving this issue should be of utmost importance to your team. At this point, RingCentral's failure to provide the contracted service constitutes a breach of our agreement.

I assure you that our internal teams are working as quickly as possible to attend to this issue. 
Review is required and time is needed to ensure accuracy so you don’t encounter further issues.
We will ping the team to ask them to provide an update via the email chain you have currently going with them and our Community team. 

Thank you, Becky!

This situation really interrupted our business.

This situation with SMS has really interrupted our business also.  I have added my phone numbers back to the TCR registration 18 times now and I keep getting an email stating the numbers have failed.

This is more irritating than anything, you call to let the TCR team know what is going on and they just tell you to add the numbers back and it will take 24 - 48 hours to get them approved.

I WAS ALREADY APPROVED, and this keeps happening.  I was simply trying to do YOUR work around.  Add the numbers back and then in less than 12 hours I get an email stating they failed again.

We are in an insane cycle.  I want off of this loop please!!  I just want this fixed, it takes over an hour of my time to call you guys every time, and nothing is being done to correct this issue.  I know you say things are being done but it does not feel that way.  

Please get my issue resolved!!!  I am begging to get off of this rollercoaster!  

Just FYI, I have been on hold for the TCR team now for 36 minutes already!!  SMH

My case number is 270153-04

SAME exact issue as ours!!

I am on the phone with the TCR and they cant do anything.  I asked to be transferred to someone who can do something.  The response was they are not taking calls.  I wonder why!!

Can some one please do something.  I aske this guy to put me on hold and walk over to someone's desk that can do something and fix my issue.  

I don’t want to hang up this phone call until my issue is resolved. 

My numbers were already approved prior to Ring Centrals SMS issue.  Why is it so difficult to just approve my numbers again.  Why can someone not just hit the approve button.  Why are you making me go through all of this headache??

I moved my service from Vonage (which was less expensive) because they were down for months with SMS.  They have gotten their SMS restored now and I am seriously thinking about moving my service back to Vonage.

I know I signed a contract with Ring Central but I am not the one not holding up my end of the deal.

I know - and I am really sorry about that. 
But I promise, I have engaged all of the appropriate folks - we’ll get an update.

We have had the same problem Since the 5th.  We took all the registration steps and did what we were supposed to.  When will this be fixed.  I see no update other than we are working on it.  This is not acceptable.  At the very least we should get status updates.  This is costing all of us money.