RingCentral Outbound SMS/Text not working (message cannot be sent error)
Help. It has been over 10 days and outbound SMS/Text is not working.
We have tried the suggestions to fix and it’s not working.
I’m sure RingCentral has received numerous complaints about this issue but what is being done?
this did not work
February 5, 2025
12:29:47 PSTRingCentral Operations teams have performed actions to mitigate the outbound SMS issue for a large portion of customers with compliant and registered campaigns and number pools. Teams will continue to work to mitigate the issue for customers still experiencing the issue.
RingCentral Operations teams have identified a possible workaround for this issue. Customers eligible for the workaround are those who are compliant with registered campaigns and number pools (where applicable). To resolve this issue, please take the following steps to remove the numbers from the campaign and re-add them to the campaign.
1. Sign in to the Admin Portal.
2. Click the Phone System tab.
3. Click Business SMS, then click TCR Registration.
4. Click the number under Numbers assigned. You can also click the three-dot More icon, then select Manage numbers.
5. Click Remove in the phone number row to delete current numbers.
6. Click Done
7. In the popup window, click Add numbers to select new numbers to link to your application.
8. Select the numbers you wish to set up with SMS, then click Add.
Please reach out to customer care if you are experiencing issues implementing the workaround. After numbers are removed and re-added, it may take a couple hours for provisioning to complete. The next update will be provided in the morning of February 6th or when there is a significant change in status.