Search SMS Logs

5 replies
494 views

Is there a trick to searching the SMS Log under Reports? I've tried every scenario of number formatting that I can think of, click on Apply but all it does is refresh the screen with new SMS messages.

Any tips would be appreciated.

Thank you

sms and text messaging

P

pavel-1Answer

New Participant

Looks like this issue has finally been resolved. Thank you.

G

gurpreetsingh

Employee

Hello Susan

Apologies for late reply. We found out that this is an ongoing issue with the search in SMS usage logs in admin portal. This has been escalated and will be fixed in coming weeks.

Regards

Gurpreet Singh

Group PM, RingCentral Platform Products

S

Susan2153262010

Author

The First Step

Thank you, Gurpreet, I look forward to seeing this resolved.

P

pavel-1

New Participant

Our office has the same issue ongoing since at least February 2023. Searching SMS Log from admin portal for any specific number has no effect - the log returns all entries, regardless of the number searched.

RingCentral support has been utterly useless in getting this issue resolved. This issue has been escalated to development under two separate cases (one already closed, and follow-up case in "PKI Hold" status), and so far RingCentral support claimed twice it was resolved - yet the issue still remains.

P

pavel-1

New Participant