Shared text line

Question

My company has a need for outside users (non Ring Central numbers) to text a common number as a "help" line to speak with a technician. The problem I have is I need this to be setup similar to a shared inbox. Meaning, a text comes in, a number of defined technicians see it, first available responds. I would like the response to come from the "help line" number, not the individual number of the tech who responded.

Is this possible?

Mary-Community_Moderator · Accepted Answer

We don't have this kind of setup available for SMS. The operator extension is the only user who can text from the main number.

https://support.ringcentral.com/article/How-to-access-the-advanced-call-handling-feature-of-the-auto-receptionist.html

You may submit a Feature Request in our Ideas Portal at https://ideas.ringcentral.com/.

frederickferguson · Answer

Hello Mary,Have we made any progress around the shared text feature? My company and I are wanting to utilize this feature if it is something that is now available. Please let me know. Thank you much!

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