Hello RingCentral community!
I am looking for some clarification for the SMS content policy.
Background: We are a clinical lab that tests mainly for illicit drugs, and we use RingCentral’s SMS to discuss results with doctors and such. This type of communication in the testing world usually includes some interesting vernacular that would normally violate the SMS content policy. But, sometime last year we reached out to RingCentral to see if they would except us from the content policy (in which they have) for a few words such as “Meth” and "Heroine.”
The Issue: We are trying to whitelist more words so that we can use RingCentral’s SMS (specifically “Cocaine” and “Xylazine”) without using street names like “booger sugar” and “za za” (very unprofessional). We reached out to support but they just pointed me towards the content policy which I have already read. If I read it right, “Meth” and “Heroin” should be a bad word, but it is not. Why can we send some illicit drug names but not others?
If this is a feature specifically for Radeas Labs, please add more drugs.
If this is a bug… let’s just hope its a feature for our sake LOL, we want to continue using RingCentral. We would hate to have to use street names. A list of banned words would help so we can work around this.
