SMS Issues. Tech support says related to TCR

Forum|Forum|3 years ago
February 17, 2023
5 replies
653 views

Our SMS is not working and tech support blamed the TCR process. How is that possible since March 31st is the deadline and there is not supposed to be service disruption. I submitted our TCR 30 days ago. Need answers.

sms and text messaging

BeckyH

Community Manager

Chris, Can we get a few more details about the number you're texting from?
Is it new?
Are you doing bulk SMS or one-off texting?
If you'd like to share more details, please email us at Community.Support@RingCentral.com

J

jenn-garrett

New Participant

I would love to be looped in on any answers to this question. We have been without outbound texting since the new year. This is putting a huge dent in our businesses flow of communication with clients!

BeckyH

Community Manager

@Chris Burtch We have submitted an escalation and have requested prioritization with Telco Ops for completion.

M

mike-stecker

New Participant

Having the same issue.

S

stockhorsetexas

The First Step

Join the club! I've been waiting for going on 2 months. Only get the runaround from Ring Central. Supposedly by TCR was preapproved in early January. Crickets since then.

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