SMS messages containing email address or URL now blocked?

5 replies
1148 views

Earlier this week, some SMS messages started bouncing with a "Message not sent" indicator. Only ones containing an email address or URL were bouncing. All others worked fine.

RingCentral Support informs us this content is no longer allowed, per RC policy.

Is anyone else affected by this?

sms and text messaging

Mary-Community_Moderator

Community Manager

Hi Keith! The article below might help you.
https://www.ringcentral.com/us/en/blog/3-tips-on-sending-links-in-sms/

K

keith-2

Author

The First Step

Thank you. We discovered that only messages containing our URL are being bounced. Messages containing other websites are processed as usual.

K

keith-2

Author

The First Step

Curious if anyone else is affected by this. RingCentral support is non-responsive on the open ticket.

K

keith-2

Author

The First Step

It was reported to RingCentral Web Portal Support <webportalsupport@ringcentral.com>

I 'cc'd Community.Support@RingCentral.com on a request for an update a few minutes ago.

S

stockhorsetexas

The First Step

I am also having this issue. Are you still?

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