SMS Still Not Working After Submitting TCR - Detrimental to Our Healthcare Business

Question

We are a healthcare business and rely heavily on test messaging our employees who are in the field with patients. We have submitted our TCR, completed a case number, and have had no updates from Ringcentral. This has been absolutely detrimental to our communication between office and field staff. How do we get this expedited?

BeckyH · Answer

@Nicole Woessner From what I can see, your campaign and brand are officially registered.
However, the final step is to assign your numbers to the campaign.
You can learn more about that step here: https://support.ringcentral.com/article-v2/Setting-up-TCR-registration-assigning-numbers-to-SMS-campaigns.html?brand=RingCentral&product=MVP&language=en_US

If you do this (or have done this) and you are still struggling with SMS, please shoot us a message here or via our Community Inbox and we'll get someone on our Telco Ops team to dig into it for you.
Community.Support@RingCentral.com

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