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New Participant
October 27, 2021
Question

SMS Text Message Failure to ATT Customers

  • October 27, 2021
  • 2 replies
  • 674 views

Having issues with my RC sms text messages going thru to ATT customers. All others work fine. I can send photos to ATT customers but not SMS text messages. I get message send failure. Going on for over a week now.

2 replies

Mary-Community_Moderator
Community Manager
Community Manager
October 27, 2021

Hi @Remodel Salesman, have you submitted a case already? You may do it here.

BeckyH
Community Manager
Community Manager
October 27, 2021

To add to Mary's comment - This is a known issue and our team is working to address your concern. Creating a case will allow us to tie together the customers experiencing this failure and continue to work to fix the problem.

We'll be glad to circle back here when or if we get an update.