TCR/SMS Registered and STILL Inbound AND Outbound SMS Not Working for Select Lines

Question

We are not able to send or receive texts from a variety of phone numbers and we recently redid all of our TCS/SMS as per RingCentrals first service failure.  This started with one line last night and is expanding to multiple numbers.  Is anyone else having this issue?

Jason Liang · Answer

For us, I have 3 situations for SMS right now.

For those users that I never touched within SMS Registrations, they can send/receive without issues.

For those that I tried the RingCentral work around by removing and re-adding them to SMS Registration, I have some that are now back in Ready status but can only receive but not send SMS.

I have some that I added back to SMS Registration and are stuck in “Not Yet Ready” and can’t do anything with SMS.

We have been down since 2/3.

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