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New Participant
January 5, 2023
Question

Text messages

  • January 5, 2023
  • 1 reply
  • 391 views

I can't send texts. I write the number, i write the message but the icon send is not enabled

1 reply

Mary-Community_Moderator
Community Manager
Community Manager
January 5, 2023

Hi Steve, there's a new policy requiring mobile carriers' new registration to help verify messaging traffic from business phone numbers, which applies to all RingCentral customers. To know more about this, please see the article below.

https://support.ringcentral.com/article-v2/Intro-SMS-compliance-campaign-registration.html?brand=RC_US&product=RingCentral_MVP&language=en_US


You may also submit a Support Ticket if you need further assistance with registration. Go to https://support.ringcentral.com/new-case.html.