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New Participant
Aug 18, 2017 5:28 PM UTC
Solved

Texting is a main part of my business and now part of my sales process, so is there a way to get reports of how many text each user sends?

I am with Clean Slate Tax, users of RingCentral and we use texting more to reach our clients that we made it part of our sales process. Is there any way to get reports of users for the amount of texts sent, when, and so on? If there isn't, then is there a way to get reports of how many text each user sends? I would like to request that.

Mary-Community_Moderator
Community Manager
May 11, 2022 8:18 PM UTC

This idea is a future consideration. Please vote for this feature at https://ideas.ringcentral.com/ideas/ENTCOM-I-58.

5 replies

New Participant
Sep 2, 2020 8:18 PM UTC

We have the same issue. A significant amount of our time is spent texting. I need reporting by user and total volume on inbound and outbound texts.


Participating Frequently
May 11, 2022 7:23 PM UTC

I have the same concern not that RC will be charging for text messaging use. I need to know who is using texts so I can manage their use.

Mary-Community_Moderator
Community Manager
Community Manager
May 11, 2022 8:18 PM UTC

This idea is a future consideration. Please vote for this feature at https://ideas.ringcentral.com/ideas/ENTCOM-I-58.

New Participant
May 12, 2022 9:07 PM UTC

Thanks @tom-franciosi great info!


New Participant
Apr 23, 2024 5:41 PM UTC

where is this? the ideas link goes to nowhere.