Our TCR for using SMS was approved a long time ago (early 2023) and lots of our staff have been able to send outgoing SMS messages, despite them not being listed in the TCR registration. Two questions:Why do we have a list of users registered when essentially everyone can send SMS messages via the RC Phone app? When this service interruption is resolved, will our staff be able to resume their normal SMS activity? And by regular, I mean they randomly text individual customers about appointments. -John

RingCentral VIBE Royalty

Question

Who can send SMS messages?

Forum|Forum|1 year ago
February 5, 2025
2 replies
162 views

Our TCR for using SMS was approved a long time ago (early 2023) and lots of our staff have been able to send outgoing SMS messages, despite them not being listed in the TCR registration.
Two questions:

Why do we have a list of users registered when essentially everyone can send SMS messages via the RC Phone app?
When this service interruption is resolved, will our staff be able to resume their normal SMS activity? And by regular, I mean they randomly text individual customers about appointments.

-John