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The First Step
October 18, 2022
Question

Why do replies to texts sent from mobile app go to personal text?

  • October 18, 2022
  • 3 replies
  • 662 views

Should replies to text messages sent from the mobile app come to RingCentral or my personal text message? Mine coming back to personal cell number so I cannot reply from RingCentral (do not want to reply from personal number since I do not want to give that out). Is there a setting that controls this? I cannot find one...

3 replies

Mary-Community_Moderator
Community Manager
Community Manager
October 19, 2022

Hi Dennis, I'm currently checking how to correct this.

dargueThe First StepAuthor
The First Step
October 19, 2022

Seems to be working correctly today. I had also created a support ticket so not sure if they did something to correct or what might have changed. But all good now. Thanks.

Mary-Community_Moderator
Community Manager
Community Manager
October 19, 2022

Glad to hear this! Thanks for letting me know.