USNAHow can we group messages from the same sender in the new RC app? Currently they display on a new line with the same name.RC Classic performed this but when testing in new app then the messages are not combined20.2450

Employee

Question

Group messages from same sender in new app

US
NA
How can we group messages from the same sender in the new RC app? Currently they display on a new line with the same name.
RC Classic performed this but when testing in new app then the messages are not combined
20.2
450

Community Manager

Hi Peter,

We'd like to take a look at this. Can you send us a screenshot for an example of what you mean?

Employee

Employee

These were just listed under the original sender until the next person replied but now it shows the senders name every time they send a message.

The First Step

Old application grouped messages send one by one by a single sender until someone new posted a new message.

Ring central app keeps printing sender name, this is a real problem

I hate your messaging system but unfortunately am obligated to use it by organization