Team Chat, Calendar, & Tasks

Hi All, Are there registry keys that can be set to automatically hide the Video, Text and Message Tabs in the RC EX desktop app? We are only utilizing the Phone and Fax capabilities and will utilize a separate software for organization chat functions.

I’m enjoying the new templates for custom rules, which is saving me a lot of time applying 2025 holiday schedules to queues. 😎But a question: In step 2 (see below) when I set up call handling there’s a link to the Greeting & Hold Music. Is this greeting for use only when calls match the rule, or is this the same greeting used all the time?This would be a very awesome feature if it was unique to calls that match the rule………..  

how do i turn the Smart translation feature on for sending and receiving texts?

It would be awesome if RingEx could provide an ability to show working hours so we dont need to keep updating status post which keeps changing.

What is the maximum amount of members that can be added to a Ring EX Team?

Text messages are not sent!

We have a dedicated safety/emergency announcement-only extension, so that employees can call in for directions during unusual events: weather, damage, etc. Is it possible to schedule and send this same recording out to a set list of phone numbers?

I’m looking for a way to setup after hours notification when a voice mail is left in our Emergency after hours Mail box.The method can be calling cell numbers or SMS and the first tech to answer the call turns the feature off. 

I used to be able to select one of my other recently used status messages to update my status message and it would change it successfully. However, over the last few weeks, this hasn't worked for me as well as other members of my team. If you select a recently used status, the window closes and it says "Status updated" at the top of the RingCentral window. However, it still has the old status message. The only way to get the status to update is to click the X icon next to it to clear it, then type a new one or select a recent one after clearing it. It adds a step and has made it difficult for my team to keep our statuses accurate because we think it's updating, but it's not. As a remote team, this is a problem. I'm hoping this can be fixed and am wondering if it’s impacting anyone else? I tried submitting a case 2 times and both said they couldn’t be submitted.

Our organisation’s Outlook contacts are organised into two categories: Clients and Suppliers.  It seems RingCentral will only sync contacts that are NOT categorised.  How can we fix this? 

I looked for posts on this topic and only found some that are 2+ years old without resolution.  A Team’s Description can only be viewed by clicking on “More” then “View team profile.”  This makes it minimally useful.Apparently the Description formerly appeared on the right when a team was selected (along with members, pins, etc.) but a UI change did away with this.  It would be helpful to restore this.  Alternately, it would be useful to make Description appear when hovering over a Team (with the mouse pointer).

I currently receive a copy of an incoming text from my client to my email. However, I don’t get a copy of my reply or ongoing conversation sent to my email.  This would be a great feature to add to archive conversations for compliance purposes and record-keeping purposes. 

Why is my newly assigned Primary Phone number could not make an outside domestic call? also it has no device attached to it like Ring Central Phone App. 

Bonjour,J’aimerais savoir s’il est possible de limiter l’assignation des tâches afin que seul les administrateurs puissent en ajouter pour les autres utilisateurs. Autrement dit, je ne veux pas que les employés puissent assigner des tâches à leurs superviseurs. Est-ce possible ?MerciHello,I would like to know if it is possible to limit the assignment of tasks so that only administrators can add tasks for other users. In other words, I don't want employees to be able to assign tasks to their supervisors. Is this possible?Thanks

I downloaded a list of all users and noticed a column titled MS Teams Mobile Mode. It shows everyone as being disabled. How do I enable this mode and what functionality does it add?

On other services like Microsoft Teams, you can customize team icons to really whatever you want. Is it possible in RingCentral Teams to customize and upload your own team icon image? Seems like low hanging fruit. Creates such bad UI with all the exact same icons currently.   

Is there any way to replace the from information which is currently Ring Central with our own name and logo when sending a new message?

Hello, Was Just wondering if there is a way to have alerts show up on the screen for my employees during the actual time frame. Ultimately, I would like to use it for inside of a team to have it alert them ex: 1:00pm for an event, and they check mark it off when completed.

Hi, I would like to delete a team but I can't find the delete team button anywhere. I've already followed the ring central instructions saying that the button's supposed to be under team admin settings but it's not there either. The button isn't shown in any of the other teams either. Image shown below.

I am unable to see any gifs at all. I have already tried uninstalling and reinstalling the app several times and it has not worked. Any ideas on how to fix this?

WE use Mitel 6930 phones and are not able to conference in more than one caller. We need to be able to do this as not all users have the app installed . Help! Not an issue on Mitel before acquisition of Ring Central.

So, one of our users has been getting the error consistently when trying to attach files in Ring Central Message. The file name turns red, and the file won't send. But the files do exist. The permissions on the folders are normal, and I've even tried to deleting the user's profile on the computer and having them remake it in order to rule out a user account issue, still nothing. It will not work from other ring central accounts on her user profile, but it will work on ring central accounts on other user profiles on the same computer. I have no idea what's happening, I'm at a loss here. Does anyone know what could be going on?

I am using the Poly Voyager 6200 UC, when the phone rings it rings on my phone and desktop apps at the same time. When I am a backup to the receptionist and a phone comes through, when I answer using my headset it goes to my mobile app and the pop out dialpad disappears on the desktop app. When a call comes straight to my extension or is transferred to me, when I answer from my headset the pop out dialpad on the desktop app stays there. I need the pop out dialpad on the desktop to be there so I can transfer calls. How do I stop it from going away?

Are there plans to enable threaded conversations in the message module of the RingCentral app in the future (similar to what's available in Microsoft Teams)?

Hello, after creating a new team and sending emails to it from inside our company mail domain works flawlessly. However, mail addresses from outside our company's mail domain seem to get blocked. Maybe they are considered to be spam. My question would be, is there a way to allow external mail senders to post into group chat, in a way that mail clients can add mail addresses to a safe sender list? Thank you.