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New Participant
Nov 25, 2019 10:22 PM UTC
Question

Sign In with Google not working.

Get Google Authorization "Error 403: rate_limit_exceeded This app has exceeded recommended rates of users signing in with Google. If you are a developer for this application, see support on how to re-enable Sign in with Google."


US Account, multiple users affected using Ring Central Phone and/or Web Portal


Any ideas?

4 replies

Participating Frequently
Nov 25, 2019 11:03 PM UTC
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-11-25  We had the new feature release applied to our Service Web Portal over the weekend and this morning this was happening to many of our users.   We have everyone using Google to sign in as we are a fully Google Organization - all our cloud access is via Google Sign In whatever the app may be.


We are wondering if there's a correlation between this error condition and the new Feature Release?




Join our unofficial RingCentral Admins User Group
http://ringcentraladminusersgroup.org/index.html

Participating Frequently
Nov 26, 2019 12:09 AM UTC
We've been experiencing the same issue since last week. We have a sev1 case open but have not heard back from support yet...really not cool, as all of our 400+ users use G-Suite for auth with RC.
New Participant
Nov 27, 2019 5:18 PM UTC
This reply was created from a merged topic originally titled 403: rate_limit_exceeded glip. After using (free) glip for months now and signing in through my google account without any problems. I have start getting an error 403 notification from google making it impossible to connect to my app and my account. Any ideas on how to solve? The pop-up window from google says: "403: rate_limit_exceeded
This app has exceeded recommended rates of users signing in with Google. If you are a developer for this application, see support on how to re-enable Sign in with Google."
Community Manager
Nov 27, 2019 5:50 PM UTC
This is a reported issue. Please open a case with Tech Support, and reference INC-24939. Once resolved, you'll receive an email notification via your case.