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October 12, 2026
Question

Retrieving RingCentral Video transcript and AI Notes content via API (RingEX Advanced)

  • October 12, 2026
  • 0 replies
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Hi all,

We're on RingEX Advanced and want to automatically pull RingCentral Video meeting transcripts and AI Notes into our CRM.

What I've tested so far:

  1. Recorded a test meeting with live transcription and AI Notes turned on. In the RingCentral app, the recording, transcript and notes all show up, and I can download the transcript manually.
  2. Called GET /rcvideo/v1/history/meetings to get the meeting ID, then GET /rcvideo/v1/history/meetings/{meetingId}.
  3. The response includes:
    • recordings with a download URL, which works
    • summary as text, which works
    • transcriptions with only a reference: {"id": "<id>", "type": "LiveTranscription"}
    • notes with only a reference: {"id": "<id>", "type": "GeneratedNotes", "status": "Processed"}