Hello,
Has anyone else been experiencing their microphone randomly cut out when on a RingCentral Meetings call? This has started to happen to us recently and it's extremely frustrating to have to call in or leave the meeting and then re-join.
I guess you can create a support ticket here regarding the issue. The support team can definitely help you in resolving the issue or suggest workaround.
Hey, @Dan Gruza - I haven't heard about this issue.
What kind of computer are you using?
Is everyone on the most recent version of the app?
Share a few more details and we can either get you some clarifying Knowledge Base articles or we can help get a case opened for you to troubleshoot the issue with the Support team.
We had a feeling it was being caused by some new Dell Latitude 5510s we have purchased running Windows 10 with the latest version of the app. However, we just got a report that someone with a Surface Pro 6 that is a few years old running Windows 10 is now experiencing the issue.
Was there ever any resolution to this issue? We are experiencing the exact same problem. Ten minutes into a twenty-minute meeting and the mic quits working. We have to either disconnect and reconnect or call in on a phone.
Same exact problem at our company. Running RC Meetings app v21.4.4 (rebranded Zoom) on Windows 10 OS. Microphone just cuts out after 9-10 minutes into the meeting with no way to recover. User ends up calling into the meeting from a mobile phone....how embarrassing.
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