RINGCENTRAL <> ZOOM COMPATIBILITY ISSUE

I have Ringcentral installed on my MacBook as its my companies preferred choice for telephone calls and online meetings. On the weekend I was asked to host a personal (non work) meeting and I was asked to used Zoom. I set Zoom up and hosted a meeting. Now when I go to use my Ringcentral Meeting ID for my regular work meetings I get an error message in Ringcentral stating: "Leave meeting: This Meeting ID is not valid. Please check and try again" and a box to click that states 'Leave'. Its so frustrating that a) this happened as a result of using Zoom and b) the Ringcentral message is so unhelpful - it gives me literally no information or option as to how to fix it

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I would uninstall Zoom. Ringcentral Meetings is a rebranded version of Zoom and there is probably an issue running two versions of the same program.

How did you fix this issue? I am facing the same problem and its so irritating.

Mrunali,

Make sure you're deleting all instances of Zoom:

Click on the search option in the top right of your desktop
Search for ~/Library/Preferences/ then select Preferences. This will open up the Finder.
In Finder, search for the file named ZoomChat.plist
Right click on 'ZoomChat.plist', and select Move to Trash.
Uninstall RC Meetings. Back in Finder, navigate to Applications. Find RingCentral Meetings, right click and select Move to Trash.
(If Applicable) Uninstall Zoom. Back in Finder, navigate to Applications. Find Zoom.us, right click and select Move to Trash.
Right click on the Trash Can in the bottom right and select Empty Trash.
Restart your Mac.
Reinstall RingCentral Meeting which can be found here: https://support.ringcentral.com/download.html

Andrew,

It's tied to the plist with Zoom and the RC app. I don't have any more details beyond that unfortunately. A permanent fix should be in place on our next meetings update in Q4 (barring any major hiccups and bugs)

When I follow the above instructions and search for the "zoomchat.plist" - nothing shows up under the search - even though I know I have both Zoom and Ring Central Room apps installed. Am I doing something wrong?

I was having this issue as well. The "zoomchat.plist" file is in a hidden folder and you have to un-hide/show them:

See hidden files on Mac via Finder

In Finder, open up your Macintosh HD folder
Press Command+Shift+Dot
Your hidden files will become visible. Repeat step 2 to hide them again

Complete article can be found here:
How to access hidden files on a Mac
https://setapp.com/how-to/show-hidden-files-on-mac

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