Skip to main content
The First Step
January 16, 2019
Question

virtual background in RingCentral Meetings

  • January 16, 2019
  • 23 replies
  • 4229 views

I'd like to make a feature request for the virtual backgrounds capability for RingCentral Meetings. It's been available on Zoom for several versions now.

Thanks!

23 replies

New Participant
March 25, 2020
is there any way to organize or reorder the virtual backgrounds? I have a greenscreen and use this frequently but it's tough to find what I'm looking for. Also the previews are so small it's tough to see sometimes. There is no zoom feature.
The First Step
March 31, 2020
Our admin enabled virtual meetings and I've toggled the option to "on" but I'm still not getting the option to select virtual meetings within the settings function of the desktop app. Am I missing a step? 

New Participant
April 8, 2020
The Virtual Background is useless for us on RCM as well; looks very strange, because it requires a physical blue or green screen to work. Why add the feature until it's fully functional... would love that!
New Participant
April 11, 2020
Can we please have this function work without needing a green screen?  
New Participant
April 13, 2020
Agree!  Would love to use virtual backgrounds on my laptop w/o it being pixelated.  Hoping RC team is working on a fix!  Thank you!
New Participant
April 15, 2020
I was about to reconfig my home office with a green bedsheet and then passed on all the work I would have to do to pull this off. Disabled.
New Participant
April 17, 2020
I found a workaround, thanks to a colleague. If you start the full "RingCentral" app instead of "Meetings", you can start, schedule or join a meeting from that desktop interface. And now virtual backgrounds work like the standard Zoom branded version. Must be a later build of the app. If only they would rebuild RingCentral Meetings, but at least this is functional. Yeah!!!!
New Participant
June 4, 2020
There is no "Advanced" setting for Video, Audio, or anything else in the Admin Portal to be able to enable backgrounds. I don't understand why everyone has different access/settings!
New Participant
June 6, 2020
You need to be an administrator on the Ringcentral system to see a host of additional settings options. However none of them will deliver decent virtual backgrounds 'ala Zoom' as the engine Ringcentral use, even in the new Ringcentral app, is not up to it.

e.g. my new top of the range i7 laptop with Windows Pro 64 and loads of ram and a separate graphics card elicits a response that says my machine spec is not good enough and it needs an i7 processor and a 64 bit operating system.

Needless to say virtual backgrounds work perfectly on my machine using the actual Zoom meetings app.  I'm not that bother about VBs but it annoys me that we don't get the latest facilities and in a working state.
New Participant
June 6, 2020
I am an Administrator - logged in as such! Note the "Admin Portal" button in the upper right corner of my screen shot!!!!