Main company SMS

Its going to depend on how you are routing your calls?
Eg is it going to a call queue or is it an additional direct number or is it a site number routed to you. 

I have 30 or so main numbers that I need to setup for the Opt In , Opt Out , Help options. Seems we will be using a toll Free number for one our regions . The Carrier keeps rejecting it due to no of this was setup or on our website under privacy policies.

1. Do I have to set them up for each #? Or can they be a Global setting used for all #’s.

Is there someone who is knowledgeable on this contact me so I talk to them?

thank you,

Phillip Kastrup

The reason Workflow Builder only detects your desk phone number is that standard user workflows only display direct phone numbers assigned to your individual user extension. Main company numbers are classified as account-level or non-user extension routing (such as the Auto-Receptionist).

Why This Happens

By default, workflows run under the identity of the individual user who creates them. Because your main company number belongs to the main account/Auto-Receptionist extension rather than your personal user extension, it will not appear in the standard user number drop-down list.

Solution & Troubleshooting Steps

1. Access Company Workflows (Admin View)

   • Log into Workflow Builder using an account with Super Admin or Auto-receptionist permissions.

   • Click on the Company workflows tab at the top of the screen.

2. Create the Workflow for the Main Extension

   • Click Create workflow.

   • Select Extension instead of "Myself", then search for and select your Main Company / Auto-Receptionist extension.

3. Configure the Workflow Runner

   • Expand the Admin options in the trigger configuration.

   • Ensure the Run automation on behalf of (Runner) field is set to your Admin user profile so that the workflow has access to authorized company phone numbers and features.

4. Build the Notification Logic

   • Trigger: Set to SMS received for the main company number.

   • Action: Add a Send SMS action.

   • Recipient's phone number: Enter your personal AT&T phone number.

   • Message text: Customize your notification (e.g., New SMS received on main company line from {trigger.sender.phone_number}: {trigger.message_text})

​@PhillipK I generated that last answer through AI. It would be useful to know if it helped. Let me also chime in on something else you said:

> I have 30 or so main numbers that I need to setup for the Opt In , Opt Out , Help options

This is not something you need to do with Workflow Builder. Setting these messages and processing them is managed by RingCentral directly, and is not something you need to “worry about” so to speak. We have tools available to you in other words. 

With regards to your carrier rejecting numbers… that is something that takes time. I would recommend reaching out to the team at RingCentral responsible for TCR - they can help you navigate through the process successfully so that your campaigns and phone numbers are less likely to be rejected.