The First Step

Question

Status continues to show "offline" even though it has been changed to "available" many times - why and how do we fix?

14 replies
8842 views

We have a user who's status shows as "offline" even though she has repeatedly changed it to "available". She has logged and back in and it still will not budge from "offline". How can we fix this?

presence

K

kim

Employee

Which product is being used: Desktop App, Mobile App, etc?

F

froelich

Author

The First Step

Desktop app -

R

ryan-p

New Participant

Coworkers and i having the same issue, everyone shows as invisible in RingCentral/Glip desktop PC app. When I change to Available it immediately changes back to invisible. I have tried restarting the app and no change.

D

daecy-king

New Participant

This is happening at our office as all. All Desktop apps, everyone is showing invisible and it will not go show as online even if we go to change it.

J

jeremy-gunn

New Participant

Same here hope they can fix it soon

R

roberto-borias

New Participant

We are getting the same issue here now on a fresh install.

M

michele-palulis

New Participant

any update on this - it's happening for me as well

J

Jessica H.

Community Manager

The incident, INC-24687, has been resolved. Please make sure to update to the latest version of the app and restart your app :)

M

michele-palulis

New Participant

ok so I just signed up to RC about a month ago so I am pretty sure I have the most recent version. I will check and if it continues I'll contact support. Thanks!

J

julie-chekenian

New Participant

This issue is still happening. Status changes to "in meeting" No meeting, nothing on calendar, not on call or video. Manually change back to Available then after an unknown time has passed, shows in meeting again.

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