Status continues to show "offline" even though it has been changed to "available" many times - why and how do we fix?

14 replies
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We have a user who's status shows as "offline" even though she has repeatedly changed it to "available". She has logged and back in and it still will not budge from "offline". How can we fix this?

presence

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M

michele-palulis

New Participant

Yep same..I did have an update last night but even after that it is still an issue.

S

shirley-roll

New Participant

I have the same problem. My status keep changing to invisible. This is my app version Version: 19.12.1 (E. 5.0.12), Build: 7 (rev. 825554e5). I am using windows desktop.

J

Jessica H.

Community Manager

If you're experiencing this issue, please open a case with our Tech Support team.

M

mark-12

New Participant

I had this issue, and I talked to support I talked to collogues looked everywhere online, I GOT THE ANSWER!

https://community.ringcentral.com/questions/496/blf-on-yealink-phones.html

This answer indirectly answered it for me!

I figured this out when I added a new shortcut on the phone and his original status was working, but the new one wasnt!

well it is all because of the "blf" number in value!

I noticed instead of the extension number in value, it showed a blf number. Now I needed to find that blf number, and that is where that article came in handy!

to find it simply log into your admin --> go to users --> Select the user in the list, now look at the URL, it will say https://service.ringcentral.com/application/users/users/default/xxxxxxxxxx. Those x's are the number you need! Simply put blfxxxxxxxxxx into the value section and viola! you will now be able to see the statuses!!!!!

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