Abandoned Call Report / View

21 replies
4303 views

We have Live Reports and I was wondering if there was a way (whether Live or in the standard reports) to view Abandon Calls quickly (especially if they are part of a queue) so that they can be called back by an available team member? Is there a view that can be setup to do this?

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Alexey P Zhuk

Community Manager

Hi Aaron,

Will you be willing to join the beta testing of a new reporting widget that shows information on calls in Live Reports? It will allow you to see abandon calls and the caller ID to make a quick call back.

Thanks.
Alexey P. Zhuk

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aaron-west

Author

The First Step

Alexey, We would be happy to be part of that. We want to do whatever we can to help improve Ring Central (we are a software company, as well, and understand the need for good beta testing). Thanks!

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alain-uwizeyimana

New Participant

Hello there,
We would be happy to be part of this preview.
Thanks,

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arminder-singh

New Participant

Yes, we really need this feature in our workflow. One of our key call metrics is around Call Abandon Rate and after we recently switched to RingCentral, we can no longer track that metric. Request you to include us in the beta for the CAR at the earliest pl.

Thanks,
Arminder

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alaine-sine

New Participant

I am in need of this feature. Can I be included in your beta testing? Please reach out to me. Thank you.

Alaine Sine
609-587-2262

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travis-nichols

New Participant

Abandoned calls need to be included in historical reports. For a queue with simultaneous ring, the "missed" call metric is useless.

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dan-roberts

New Participant

Our organization desperately needs this feature. Are you still taking beta testers?