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Abandoned Call Report / View
We have Live Reports and I was wondering if there was a way (whether Live or in the standard reports) to view Abandon Calls quickly (especially if they are part of a queue) so that they can be called back by an available team member? Is there a view that can be setup to do this?
Hi Aaron,
Will you be willing to join the beta testing of a new reporting widget that shows information on calls in Live Reports? It will allow you to see abandon calls and the caller ID to make a quick call back.
Thanks.
Alexey P. Zhuk
Will you be willing to join the beta testing of a new reporting widget that shows information on calls in Live Reports? It will allow you to see abandon calls and the caller ID to make a quick call back.
Thanks.
Alexey P. Zhuk
Alexey, We would be happy to be part of that. We want to do whatever we can to help improve Ring Central (we are a software company, as well, and understand the need for good beta testing). Thanks!
Yes, we really need this feature in our workflow. One of our key call metrics is around Call Abandon Rate and after we recently switched to RingCentral, we can no longer track that metric. Request you to include us in the beta for the CAR at the earliest pl.
Thanks,
Arminder
Thanks,
Arminder
I am in need of this feature. Can I be included in your beta testing? Please reach out to me. Thank you.
Alaine Sine
609-587-2262
Alaine Sine
609-587-2262
Abandoned calls need to be included in historical reports. For a queue with simultaneous ring, the "missed" call metric is useless.
Hey Aaron,
Sorry I missed your question! I'm unaware of this type of feature in Live Reports but it might be something that's available with Contact Center. The reporting with that package is quite advanced and can do a lot of things. Something you could ask about :)
Sorry I missed your question! I'm unaware of this type of feature in Live Reports but it might be something that's available with Contact Center. The reporting with that package is quite advanced and can do a lot of things. Something you could ask about :)
Abandoned calls are extremely important to us therefore, I would be interested in participating in the beta test.
Hi Anthony, we're digging information on this.
Hi, are there any new updates with this report? Our office would really like a report like this as well.
We are interested in this too.
Is there any update?
Can we be added to the Beta testing please?
Thanks
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