Abandoned Call Report / View

Forum|Forum|8 years ago
November 2, 2017
21 replies
4247 views

We have Live Reports and I was wondering if there was a way (whether Live or in the standard reports) to view Abandon Calls quickly (especially if they are part of a queue) so that they can be called back by an available team member? Is there a view that can be setup to do this?

Show previous replies

R

roldan-pamaran

New Participant

We would like to apart of this beta test.

G

gary-johnson1

New Participant

I really need this feature as well can you add me to the beta too

E

erik-bishop

New Participant

Any update on the feature availability?

F

francisco-mata

New Participant

Any update on the feature availability?

S

saadet.swift

The First Step

Hey Aaron,

Sorry I missed your question! I'm unaware of this type of feature in Live Reports but it might be something that's available with Contact Center. The reporting with that package is quite advanced and can do a lot of things. Something you could ask about :)

M

Manager-408620026

New Participant

Abandoned calls are extremely important to us therefore, I would be interested in participating in the beta test.

A

aszeman

The First Step

Hi,

Is there any update on this report?