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The First Step
November 2, 2017
Question

Abandoned Call Report / View

  • November 2, 2017
  • 21 replies
  • 4247 views
We have Live Reports and I was wondering if there was a way (whether Live or in the standard reports) to view Abandon Calls quickly (especially if they are part of a queue) so that they can be called back by an available team member?  Is there a view that can be setup to do this?

    21 replies

    The First Step
    February 16, 2025

    We are interested in this too.

    Is there any update?

    Can we be added to the Beta testing please?

    Thanks