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The Countdown Begins! Submit Your Questions for RingCentral Community AMA Webinar – 1 Day Left!

9 days ago

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8696 Questions

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office-27New Participant

asked in RingEX: Phone, SMS, & Fax

Desktop and mobile app simultaneously?

We are new to the system and are only using the mobile app. One extension wants to have a desktop phone because their cell phone sound quality is not good. Once a desktop phone is in use, can the mobile app still be used for the same extension?

6282

9 hours ago

Kellyf02New Participant

asked in Admin Portal & Account Management

Forwarded call and now we are unable to call extension to extension to that user

We forwarded another user calls in another office location to my direct number. We can no longer call this user. We receive a recorded message that “sorry, we are unable to connect at this time”. Is there a setting we are missing to be to still call this user internally?

10 hours ago

grasshopperNew Participant

asked in Developer Platform, APIs, & Integrations

RingCentral RingEX and Ringsense developer

I am looking to hire a developer that is familiar with the RingSense API and can integrate with the Salesforce Platform. This is a one-time project.

142

12 hours ago

albert-waiteNew Participant

asked in RingEX: Phone, SMS, & Fax

How does a company get there legitimate phone number removed from the Ring Central scam list?

I received a recent call from Dell Support Technician and the phone number came up as Possible Scammer Robo call on my Ring Central Caller ID. I was waiting for contact from Dell to have a computer repaired. I was glad the tech email mailed me back to follow up on my Service Ticket. After he emailed me back, I did a google search for the phone number and it appears to be a valid Dell number. What information can I send the tech that he may be able to submit to his Dell company manger to have their phone number validated with RingCentral so it can be removed from the RingCentral Scam call logs?I do not think it is appropriate to post the Dell phone number on this board, all I'd like is be able to get the RingCentral process on getting the number removed.Thank you,

2862

14 hours ago

danadentalbuyerNew Participant

asked in AI Assistant

How can I Turn off Audio Notifications on AI Notes

Is there a way to turn off the audio notification that AI is taking notes? Thank you!

805

15 hours ago

nibu-eapenNew Participant

asked in Developer Platform, APIs, & Integrations

How do I send an SMS on behalf of another extension/phone number?

I am getting the following error when trying to send an SMS from a phone number assigned to a different user in my account. The error message makes mention of the "OutboundSMS" permission, but I do not see that permission in my account. Here is the error I am getting from the API: { "errorCode": "FeatureNotAvailable", "message": "In order to call this API endpoint for another extension, one of the following permissions [OutboundSMS] have to be granted extended scope to the authorised user.", "errors": [ { "errorCode": "CMN-419", "message": "In order to call this API endpoint for another extension, one of the following permissions [OutboundSMS] have to be granted extended scope to the authorised user.", "permissionsName": "OutboundSMS" } ], "permissionsName": "OutboundSM

15885

16 hours ago

Alycia408628026New Participant

asked in RingEX: Phone, SMS, & Fax

Do Not Accept Queue Calls

As of last Friday, my agents started receiving an error message when they try to log out of the queue.“Sorry, something went wrong on our end, we weren't able to update the queue call settings. Try again later.” Does anyone know why or have a solution for this? Please help!

488

17 hours ago

AlyobrNew Participant

asked in Admin Portal & Account Management

Custom Auto Reception message not working

Hi All, Wondering if someone can help. I have spent two hours on hold trying to get tech support to assist but can't get through. I set up a custom Auto Reception Greeting Message and have followed all the instructions on the how-to guides but it still doesn't work.

1 day ago

Sammy The BullNew Participant

asked in RingEX: Phone, SMS, & Fax

Forward Call "Announce" Ring Central Call

How do I get Ring Central to tell me "You have a call from BUSINESS NAME" when it forwards a call to my cell phone?

1 day ago

suzanne-urashNew Participant

asked in Admin Portal & Account Management

View all blocked numbers

Is there a way to view a list of ALL of my blocked calls in the super admin portal? I only see a list of 8 blocked numbers. Also, is there a way to change the message to blocked numbers to a custom message? I don't like the options that RC currently shows (it needs to be specific that this number has been rejected, not that i don't accept numbers from the area code...stupid).

19876

1 day ago

chad9478New Participant

asked in Developer Platform, APIs, & Integrations

Can I use RingCentral AI app with Microsoft Teams

We have AI call recording with RingCentral and I’m wondering if that is able to connect with my Microsoft Teams when I do video meetings. It appears to be blocked at this point. Google told me this though: Yes, RingCentral can be connected to Microsoft Teams video recording: RingCentral for Microsoft Teams: This integration allows users to access RingCentral's video capabilities and record calls within the Microsoft Teams app. Call recordings: Users can access call recordings, voicemails, and transcriptions without switching apps. RingCentral Video Pro: This app integration is available in the RingCentral App Gallery. Other features of the RingCentral for Microsoft Teams integration include:Advanced call controls: Users can handle, route, and record calls, and manage queues. IVRs: Users can integrate video meetings and webinars. Call analytics: Users can manage calls from a single interface. Unified communications: Users can access calls, texts, chats, and faxes with a single n

1 day ago

gerroeNew Participant

asked in RingEX: Phone, SMS, & Fax

Limited extension ring group

Can limited extensions be part of a ring group when so when not answered it goes to a central voicemail?

1 day ago

ajaysinghNew Participant

asked in RingEX: Phone, SMS, & Fax

Extensions assinged "Standard User" Role able to receive incoming International Calls ?

I know to place international calls user extensions must be assigned International Calling role but I want to know if Standard role includes the ability to receive the incoming international calls ?

1 day ago

BJM59New Participant

asked in RingEX: Phone, SMS, & Fax

TCR Registration Webinar

How do I access the TCR registration webinar? I click on the link and it goes to the registration page.

1 day ago

NovaNew Participant

asked in Developer Platform, APIs, & Integrations

How to Use RingSense API to get insights

What is the proper way or endpoints to request RingSense Insights I Already Have Recording_ID or sourceRecordId from call_logwhat i want as a result is the Transcription, Summary, Highlights and Etc.i keep getting (Error retrieving RingSense insights for recording 255***15031: Resource not found) I am using python: ringsense_response = platform.get(f'/restapi/v1.0/ai/ringsense/insights/{recording_id}') ringsense_data = ringsense_response.json() But the result is:Record: 255***15031Action: Phone CallCall ID: AIo_P***7EY1AFrom: +12***5958Error retrieving RingSense insights for recording 255***15031: Resource not found

363

2 days ago

JonRobNew Participant

asked in Developer Platform, APIs, & Integrations

Sudden 403 Forbidden Errors on /timeline/fetch endpoint, App has Analytics permission

The other day, all of a sudden I started getting 403 Forbidden responses on the /timeline/fetch endpoint. Nothing has changed. All creds are active/valid. The App has the Analytics permission. No idea why this just started happening.

203

2 days ago

kvhollingsworthNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Meeting Recording Delay

My company has a morning meeting everyday that is always recorded on Ring. I do not attend this meeting, but I do listen to the recording as soon as I can. I go into my RingAdmin site and search all meeting recordings but there is always a fairly substantial delay before the meeting recording shows up...like multiple hours. Any idea why there is such a huge delay? The meetings are only about 30 mins so I doubt it has anything to do with downloading size, etc.

2 days ago

HuangNew Participant

asked in RingEX: Phone, SMS, & Fax

Urgent Assistance Required: Phone System Issues

Dear Optus RingCentral Support Team,I am writing on a critical issue with our business phone system that has persisted since your recent system update. Ever since the update, our phone line has been unable to function properly, causing significant disruptions to our business operations.We have contacted customer support multiple times in an effort to resolve this, with one of our calls having a wait time of over two hours, yet no effective assistance has been provided. Each department we speak to seems to transfer responsibility to another, leaving us without a solution.To clarify the issue: when customers call our business line, they hear a single ring followed by a disconnect tone, and the call drops immediately. We receive no notification of these missed calls on our end, and our desk phone doesn’t ring at all. This problem has persisted for over a week now, and our only temporary solution has been to forward calls through RingCentral to a personal mobile phone.From what we understa

401

2 days ago

NashvilleNew Participant

asked in Developer Platform, APIs, & Integrations

Trying to get Access Token from JWT in Postman - Error Code OAU-345

I have been trying to get an access token so I can then make a callout via the API. Here is what I have done in Postman:Endpoint: https://platform.ringcentral.com/restapi/oauth/tokenI have entered my Username and Password both with these being base encoded 64 and not encoded. This time they are not encoded. I have entered them under the Authorization tabI have added in Headers Content-Type : application/x-www-form-urlencoded In Body tab selected the x-www-form-urlencoded selected: - Entered grant_type: urn:ietf:params:oauth:grant-type:jwt-bearer - Entered assertion : eyJ[…. lots of middle stuff]...NDz that is encoded base 64Method is POST Result is{ "error" : "invalid_request", "errors" : [ { "errorCode" : "OAU-345", "message" : "Invalid assertion signature" } ], "error_description" : "Invalid assertion signature"}What am I doing wrong???

363

5 days ago

Sergio_XVIINew Participant

asked in RingEX: Phone, SMS, & Fax

How to make an international outgoing call?

Hey, everybody! Maybe someone's had a run-in? I read in the instructions how to open international calls.https://support.ringcentral.com/article-v2/Enable-Disable-International-Calling-Feature.html?brand=RC_US&product=RingEX&language=en_USI enabled the necessary settings according to the instructions, but had no success. What did I do wrong? While making a call, the system says: The destination is disabled for your account.

131

5 days ago

mike-21New Participant

asked in Admin Portal & Account Management

Cant login on new computer

Trying to login on a new computer but getting this message. “This redirect failed because URL blocked. Please contact our support.”

131

5 days ago

akjaxbeachNew Participant

asked in RingEX: Phone, SMS, & Fax

How do I contact the Ringcentral fraud department I want to port out my Ringcentral phone number

Ive been trying for a week to port my Ringcentral phone number to a different carrier and they have been blocking my carrier and myself from completing the transfer. The carrier has made several requests and also called Ringcentral 3 times this has been going on for a week. I have called RingCentral many times and spoken with people in many departments including the porting team and no one seems to be able to help me.Then it was discovered when Ringcentral declined the port they then closed my account and so now no one can help me port the number. When I tried to reactivate my account they refused and said it had been locked by the fraud department but there is no reason why and I was told there was no way to contact the fraud department except by email and they do not seem to respond to emails. I called and asked to talk to a administrator at Ringcentral and I was told this is not possible. Does anyone know a phone number for the fraud department? Ringcentral provides information

7711

5 days ago

sgalloacimdsNew Participant

asked in RingEX: Phone, SMS, & Fax

TCR Denial

Our TCR has been denied 2x now. Do you have direct person for us to work with to get approval? We are doing our diligence to be in compliance with no help and support. Our campaign is not unsolicited We are replying to a request.

3898

5 days ago

Eren3692517020New Participant

asked in Admin Portal & Account Management

How to set up Lunch Time as afterhours?

Our office closes from 12-1pm and we have a high volume of calls that come in during this time. The problem with this hour not being identified by RC as afterhours is that it impacts the business analytics reports and individual staff performance reports. What is a good practice or how to set up this one hour as afterhours, so all the missed inbound calls do not get counted as missed calls? Thanks!

161

6 days ago

Mike1508287027Known Participant

asked in RingEX: Phone, SMS, & Fax

Voicemails marked not being marked as read

we have several user whose voicemails do not show as “read” after they listen to the in the desktop APP, I am working with RingCentral support but have not been able to resolve yet.Their settings are identical to all users Has anyone experienced this issue?

132

6 days ago

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