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platform = SDK( CLIENT_ID,CLIENT_SECRET,SERVER_URL).platform()platform.login(jwt=JWT_TOKEN)resp = platform.get("/restapi/v1.0/account/~/extension/~/phone-number")

Hi everyone,I've created an App to integrate RingCentral Embeddable Widget to my website. I am almost there for the graduation. However I got stuck at this requirement. Does anyone know how should I do via the widget to pass this requirement?At least 5 API calls to restapi/v1/account/*/telephony/sessions/*/parties/* in the last 2 daysMy app name is 'QM2.4 Integration'Sandbox Client ID is A4YBJla4T29fDFrPikF8WbAny help will be appreciated. Thank you

For some reason, I cannot access my Developer Credentials Page, the page keeps trying to load, and nothing is displayed. Also, I get an HTTP 523 status code when I try to make API calls to get the authentication token.@Phong Vu

Hi all just as the title says,I am not able to start the automatic call recording in my RingCentral app even after graduation i do not know if there is some access issue or not.My

I use RC with a physical phone, and I can create a conference call with 2 others, but I need to add more people to the call, and when I try to add the third person, the conf feature is removed from my options.Thank you! Rachel

I have a customer who wanted four staff members phones to ring simultaneous on incoming calls to their main number so I have set them up with a call queue. At times during the day the four staff members maybe on other calls, in meetings or away from their desks; when this happens I currently have it forwarding to the voicemail of one of the members as they don't seem to check the voicemail on the extension of the call queue. My customer has asked if calls go un-answered in the call queue could it be sent to an IVR instead of a mailbox, that way the caller might be able to reach the person they are looking for or at least leave a message in their mailbox instead of a general mailbox? I have tried to set up the overflow option in the specific call queue, have it flow to another call queue that I have called Overflow and then in the Overflow call queue added a custom rule to send it to the extension of the IVR. The only problem is that RC won't allow for the agents calls to be set at simu

Is there a process where by I, as an Admin, can force log in an agent?Thank you

Hi all,We have developed a solution that receives webhook notification during calls. Our solution graduated from the Sandbox environment and is in working correctly in the production environment. However, when I run our solution in our customer's sandbox environment, I am able to see the extension which I am interested in getting the call notifications, but we are not getting any notifications during calls. I suspect something is not configured correctly in the production environment, but what's the right way to troubleshoot this? I am not able to login as an administrator since this is not our account.Thank you

Hi,Is it possible to delete a Sandbox account? I am not using the free version.Thanks,

Hello All,New to RingCentral development, but I created an app with an SMS endpoint (send SMS only) and built some code to get it working in the sandbox. Code works perfectly using the Sandbox credentials/client/server info. The app was then graduated, so I updated the following to the graduated app's credentials/info:$client_id = 'production_appclientid'; //Removed for security $client_secret = 'production_appclientsecret'; //Removed for security $server_url = 'https://platform.ringcentral.com'; $rc_jwt = 'production_jwt_key'; //Removed for securityHaving changed only the above 4 lines of code, the app is now failing at the highlighted line below:function send_sms($fromNumber){ global $platform, $RECIPIENT; try { $requestBody = array( 'from' => array ('phoneNumber' => $fromNumber), 'to' => array( a

Is there a trick to searching the SMS Log under Reports? I've tried every scenario of number formatting that I can think of, click on Apply but all it does is refresh the screen with new SMS messages.Any tips would be appreciated.Thank you

We are having issues using the RC desktop in RC video meetings. The picture quality will freeze or drop, and it is near impossible to use it. If we go to a Teams meeting in the same environment with the same user and device, we have no issues. It appears as though RC bandwidth is 5-6 mbs while Teams is less than 3 mbs. This is not a bandwitdth issue as we are not close to capacity on our internet connection. We also increased our QoS to RC recommended numbers with no change. Is there any settings in the app to help with this or compress video?

I'm trying to automate the sending/receiving of SMS messages, is there anyway to get an SMS body and print it out. Heres what I have so far,Screenshot 2023-08-14 150338.pngideally it would print out the message in between the equal signs.Thanks!

I am having trouble making api calls to read the company call log, my user is super admin but I am still getting this error: ApiException: In order to call this API endpoint, one of the following permissions [ReadCompanyCallLog] have to be granted to the authorized user. Can someone explain why?My app is using JWT auth by the way/@Phong Vu ?

My company stopped using RingCentral a while ago. I have some old meeting recordings I want to view, but the only way I can see to do that appears to be from the old RingCentral Meeting app, per this article: https://support.ringcentral.com/au/en/app/video/desktop-web/retrieving-downloading-ringcentral-meetings-local-recordings-app-desktop.html#:~:text=With%20RingCentral%20Meetings%2C%20you%20can%20record%20your%20meetings,can%20access%20them%20via%20the%20RingCentral%20app%20desktop.When I try to open the old RC Meeting app, it just says to move to RC Video, which does not appear to allow loading local recordings into the app. Is there anything I can do here?The meetings also wil

Use case: Significant portion of our incoming calls gets abandoned in the call queue(they hang up before it gets connected to an agent). I am looking for a way to see these abandoned callers (their phone numbers) in a near real-time way so that agents can call them back.

We are in a heavily regulated industry and also don't use SMS through Ring Central. Do we still have to register?

We occasionally need to block caller ID for outgoing calls. How do we do that?

I reassigned an account from an old user to a new user. I am unable to send her a new invite. Any idea on how to fix this?

In the documentation for OAuth 2.0 authorization code flow there seems to be a discrepancy: https://developers.ringcentral.com/guide/authentication/auth-code-flowIn Step 3 it states that client_id is a required parameter:

Does the new RCV app let you share audio during meetings (desktop version)?

Getting error:{ "errorCode": "CMN-201", "message": "Service Temporary Unavailable", "errors": [ { "errorCode": "CMN-201", "message": "Service Temporary Unavailable" } ]}Phone number: 18337647464

Hello,We had a bunch of missed calls for about 2 hours today in a call queue and I am wondering if it is possible to prevent users from enabling DND?(This was the reason for the missed calls)

Hello,We had a bunch of missed calls for about 2 hours today in a call queue and I am wondering if it is possible to check the status of the people within the queue at the time the calls were missed?

We have a call queue for our main knowledge center. The call queue manager reported an issue wherein all callers are unavailable during business hours and a call will not automatically go to voicemail. The queue is set up to wait for a given time before going to voicemail. There is no option for a caller to be sent right to voicemail with a different message (all agents are busy, if you'd like to leave a voicemail press 1). But we have a recording of this message that we've put into the call queue previously that say this, but not the option is no longer there. The call queue manager has said something has changed in the past few weeks. I have a ticket open with RC and they say that's never been an option. I'm trying not to pass judgement on either side, but I know this person and they are kind of a stickler for how their call center runs. Is it possible there WAS a change and the RC tech doesn't know that? Is there a setting we're missing?