Ask The Community

Have been trying to send fax since Sunday, 3/5/2023. Fax is Failing. Not sure what is going on.

I notice that we only have a report to show us a breakdown of committments or promised call backs made by agents, if they broke them, or completed them. However, how can I find out what was in that committment and see the notes. It would be much more useful for me to know the reason of the call back than just a date of a call back that was missed.

Let's say I have a RingCentral account with 10 users with different extensions and one admin user. Admin user logins into my app and provides credentials (access/refresh tokens). After that I can use ~ instead of `extension` when making API calls to, let's say, get list of all phone numbers of the account. But If I want to send SMS using API from some user (out of those 10), do I have to get their extension id and specify it in the url when making API call, or can I just use ~ instead? It's important, that the caller ID of this user is shown to the person who I intend to send message to.

Can someone clarify--is it really the case the I have to register a "campaign" with TCR, obtain consent, have an opt-out mechanism, and pay some BS monthly fee--all so that I can send a few text responses to my clients and vendors? Do I really need consent to text a client that I'm stuck in traffic and will be 5 minutes late? Do my vendors really need the ability to opt out of messages like "i'm sorry i missed your call--will try you this afternoon?". This sounds like a money grabbing bureaucratic hellhole. Please someone tell me that my understanding is wrong--and tell me how to continue to use SMS on my RC line in the same way I use it on my cellphone.Sidenote--I still can't opt out of messages from shortcode spammers because RC won't let me send texts to shortcode numbers, but I have to register a campaign so that I won't cause the same frustration to others??

Our business only receives texts (mostly for account verification codes, not even to talk with clients). We are thinking about just disabling SMS, instead of worrying about TCR registration, since we don't feel our business is applicable. If we do register a campaign, I am worried about getting a fine for "failure to use campaign" which is a fine of $250 for not sending SMS to any T-mobile customers in a 60-day period, which we would definitely not make. Am I even reading the TCR registration fee FAQ correctly? If our SMS capabilities are disabled, would we still be able to receive these texts as emails?

How are we supposed to provide opt-out examples for TCR when RingCentral doesn't have support for this currently? Are we supposed to lie? Put what it might eventually be? Unsure how to proceed here without proper RC support

Do we have to add all contact information of vendors and people we contact in the SMS campaign? Does that mean that any new number that is not added on the campaign will not allow us to message each time? If YEs, do we manually add each number in this campaign? This is just confusing.

The new TCR rules are ridiculous for a small company using text to only respond to a one-to one customer service request via text message on our company line. Now we cannot even provide fast service to a customer via a text response. This rule should really only apply to more than one number. If it is a one to one reply SMS should not be affected. Grouping the millions of small businesses into the same category of businesses who abuse SMS is awful and seems like it could be bordering on illegal. This new rule is asking for registration fees and quite frankly, we are better off cancelling ringcentral and porting our number to a cell service.I urge all small business customers to speak up given we are all being forced to pay a fee for a service we do not even use (campaign texting). If you are a single response SMS user please share your thoughts!

Once a customer opts into receiving texts, do we have to include an opt-out option & help option into every SINGLE text we send to that customer? If so, does RingCentral MVP have an SMS template so we can easily add our opt-out & help messages to every text we send, or are we responsible to add this info ourselves?

We use 3rdy party companies to send text to customers for most of our text messaging. Our employees communicate with the customers through the websites of these companies. We do use RingCentral for texting as well, just not nearly as much. I realize I will have to setup TCR for our use with RingCentral. My question is about these 3rd party companies. Are we responsible for setting them up in TCR as well, or is that something the are responsible for? I'm not sure how to approach this since it's not through RingCentral, but they are sending them on behalf of our company.

TCR registeration is hung up in step one. Worked with one of your reps Tuesday for over 2 hours and they stated it would be finished within an hour. 2 days later and still waiting.

If I have a call group voicemail that multiple users within the group check each day, is there a way to see what user handled what call and the outcome? i.e. there were 10 voicemails in group x1000, user x100 forwarded 5 and user x200 deleted 5?

When I try to send SMS, I am told "No SMS-enabled phone number found". Phone number is +16503514610.

We received an email today saying we have used 90% of our texts for the billing cycle. I pulled some metrics and we have used 782 texts this month so far with 14 days left in our billing cycle. Last billing cycle we used 1,289 texts and did not hit any limits. Why do we suddenly have some limit much lower than last month? Anyone else receive a message like this with mysterious limits you've never hit before?

How can I get my development account work to test sending SMS messages (with JWT)? I keep getting "Invalid Token" errors. I know the token is correct. My test number is +1-650-241-4224.I've tried testing from my code. I also tried testing from the Desktop App and am getting a "Your extension does not support external text messaging" error.

I am a sole practitioner. I do not have an EIN. The template that you have to fill in requires an EIN. I am not going to get an EIN just to make RC happy. And my plan is self-service only. No live person to speak to.I'm getting very frustrated with RC to the point of pulling the plug and going elsewhere.

I can receive texts but can't send any.

Where can I get a link to the webinar that was hosted by RingCentral today?

We don't have an EIN number we use social security number for our business. But the registration form for TCR is requiring it? What do we do?

My colleague is using the RingCentral app on her iPhone 14. When she takes a picture, within the app, and tries to fax it she has been experiencing frequent failures. Further, although the failure is noted on the iPhone app, it does not show up on her Windows RingCentral desktop app. Any help would be appreciated. Thank you,

We use SMS for internal usage only, we do not communicate with our customers via SMS texting. That being said, when choosing "How will you be using SMS within this campaign?" options, are auto-attendant/receptionist generated SMS texts to our employees considered "Automated Messages" or "Conversational Messages"?Also, how do we deal with the "Proof of Customer Consent" if it's only internal messaging? Or even Opt-in/out?

SMS is the same thing as a text message, isn't it? We communicate with clients via text messages for their convenience. They usually initiate the text message. We never use text messages for advertising, and we do not ask our clients permission to send text messages, since th client is almost always the one who initiates the exchange via text messages. In my opinion, this whole thing is pointless, but I am willing to do it up to a point. However, I really do not want to bother all my clients with a form to give me permission to respond to their text messages. Do you have any suggestion other than to forego this means of communication?

@Becky-Community_Manager I've seen other folks ask questions about TCR and that you were able to check on the status of their registration for them. Would you please check mine and see if it is successfully submitted and just waiting for the vetting process to finish? Or if there is some issue and I need to resubmit?

Right now we have 57 numbers, how much is the registration fee and will each number have a monthly fee? or is it one fee for all the numbers?

I have no Enhanced EMS option on my Phone System panel. How do I go forward with the TCR Registration?