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change number of rings for incoming calls at the company level

Hello everyone, I am currently developing a ringcentral widget using webphone.user agent, when I get a call, I can see the session status information with webPhone.userAgent.on("invite").when I start the call I can see the status of the session with webPhone.userAgent.invite.The problem is that if I start the call and the sender answers me, I can't get the session status, what WebPhone.user agent method should I use for that case, since I need that session status to do something in my widget

How can I login to ringcentral embeddable widget using access token?

In the HUD you used to be able to go to the Extensions and rearrange the contacts using the 6 dots to the left of the contact. I can pick up and drag but the contact goes back to where it is on the list. Is there something the admin needs to do or did Ring Central update something and they will only be in there the way they are added? Thanks in advance!! :-)

Trying to Authorize a device (busy light) on Ring Central but I keep getting re-directed - Let me know if you need the rest of the URL. This is something on MY pc - it's working for others. I have nothing in my local hosts file and I've tried it on every browser. Again - I'm the user. But the coder has tried a million things for me. Again - I feel it's something on my PC.. I also have tried a private browser window. All fail. Please help me! Running Windows 10 http://localhost:8080/callback?code=

In the link it explains how to change or set the PIN code for someone else's extension. It seems that Ring Central has changed the welcome email that is sent to a new user on new customer accounts, now they only get an option to set the password for the web portal and select a security question. RC has removed the field for setting and verifying the PIN code. As a Super Admin, if you try to set a PIN for a particular extension it only allows you to do this if you know the individuals password, I am able to click on the PIN tab and set/verify the PIN but the Save button is greyed out so it won't allow you to save it.According to Partner Support this is an enhancement....https://support.ringcentral.com/phone/ringcentral-phone-app/changing-resetting-ringcentral-account-PIN.html#admin-portal

I am getting and invalid syncToken when performing and ISync on the message store after running the FSync to get a token. The FSync works fine but when I use the returned token to follow up with an ISync I get the error. I can also replicate the problem by just using the api interface at https://developers.ringcentral.com/api-reference/Message-Store/syncMessages. If I run an FSync and then copy the returned token into the form field and switch to ISync I get this error:{ "errorCode": "InvalidParameter", "message": "Parameter [syncToken] is invalid", "errors": [ { "errorCode": "MSG-333", "message": "Parameter [syncToken] is invalid", "parameterName": "syncToken" } ], "parameterName": "syncToken" }

A user received an incoming call and after conversing, placed the call on hold for a little over 1 minute.When trying to return to the call the un-hold button no longer responds

Good afternoon, I need help with some methods I need and I can't find, there are 2 methods.1) The first method would be for when you create a call (webPhone.userAgent.invite) and you are waiting for the sender to answer, let's say you want to cancel the invitation, I can't find this method anywhere.2) The other would be to cancel the call when it is active, that is to say that you are already talking to the sender and vice versa, I want to hang up but I can't find the corresponding method.I looked for the information in many places and even in the documentation at: https://github.com/ringcentral/ringcentral-web-phone

Our entire office is experiencing problems since yesterday. Our phone lines show active and available, and we are able to place and receive calls however the person on the other end of the line cannot hear us. At first this was an issue with only our base phones and the computer app and phone app continued functioning properly. Today not only do our base phones not work but our computer and phone apps are not working for a vast majority of employees. Anyone have any issues like this? Our IT department has determined it is not a problem with our servers or internal hardware.

While poking around in analytics noticed that some users that have usage frequency marked as 'non user' have made a number of calls. How is non-user defined? Is it that they are only making internal calls, or some other criteria entirely?Thanks.

Hello Dev TeamI have this SMS here that has status SendingFailed, I believe it has something todo with the context itself, some words or keywords are being blocked. Can you have identify what is the issue here. Thank you!MessageId : 2013482600031 and 2013492165031Message Body: RECEVIED: TD BANK 2,091.55 SYNCB/SAMS$2,909.36 MACYSDSNB $1,125.42 JPMCB CARD$1,169.80 CAPITAL ONE$980.15 IN PROCESS: SYNCHRONY BANK $2,136.21 SYNCHRONY BANK PAY PAL $2,500.00 DISCOVER $5,813.36 CITI BANK $1,606.78

types library is missing"@rc-ex/core/lib/definitions. Our code takes advantages of the types and is no longer compiling".import { Attachment, CreateFaxMessageRequest, CreateSubscriptionRequest, FaxResponse, SubscriptionInfo, RecordsCollectionResourceSubscriptionResponse, NotificationDeliveryModeRequest, ModifySubscriptionRequest} from "@rc-ex/core/lib/definitions";

I'd like to change the max voicemail message allowed to 40. If a caller want to leave a voicemail message and the mailbox is full (at 40 limit), I want them to get a message that the mailbox is full.

I want to provide feedback as we feel like it took a step backwards and the current dialer has better functionality. With the New phone experience, you can no longer select the dialer from any page you are on and it takes up half of the window for no reason.

When we transfer a caller internally or attempt to call another extension, our lines repeat the initial greeting ("Hello! Thank you for calling....etc.)We have some customers that have to talk to multiple departments. Having to hear our greeting over and over gets old real quick.Is there a way to turn this off? We would much rather it go to hold music or something.

I am looking to have the Polycom phone (not the app, no computer closeby), ring to an external bell ringer for use in our toolrooms that are very loud. Are these phones compatible with such a system?

Hi All,I have installed Plantronics Hub on my computer (Mac running 12.6.1) but I cannot get either the RC App or RC Phone to detect Plantronics HUb. I have uninstalled and reinstalled both and still get the same behavior - can anyone advise what can be done to get it working?Hub is version 3.24.0|Build 36336RC is 22.4.21.5727 Mac (Intel) 2022-11-22 02:51:32Thanks,Ben

What is the best way to log Group SMS inside Salesforce?is it like a task is created for all the contacts inside group sms?Example:For 1:1 SMSQuestion:What happens when an inbound message from an unknown number is received?(Is it like we just create the task without being tied to any record, contact, lead or account?Answer:We try to find a match in salesforce based on the Contact details(phone number). If there is a single match, we match the contact with that record, and we log the task. If there are 0 matches or multiple matches, we don't log the task.Note: I am talking about Group SMS not Bulk SMS.

I have a user that has RingCentral app installed on her android. When she makes calls and text, it's using the RingCentral app even thought she doesn't want it to. Has anyone ever seen this before?

There's an idea here: Add a text message queue similar to the call queue | Community Ideas (ringcentral.com) That says it's planned, but when should we expect it? is there any way to know? I'm paying lots of money for a text option right now that I can't use, and have no alternative from RingCentral

We have three extensions - me (owner) and two PT employees. The phone always rings to my phone and my desktop, even when they press an extension for the two employees. Am I doing something wrong in the setup? Is there a way for me to tell what extension the caller dialed instead of picking up every call that comes through so I can choose not to answer?In the same light, is it possible to turn off the ringing for me on my mobile and desktop as a super admin unless my extension is dialed?

The phones are working from what I have tested but only a few agents are able to login and actually take calls. Everyone else continues to receive errors and our calls are backed up. Is there any update to this?? The status page is not helpful.

Phones/Chat down ... It says our line has been disconnected. Our chat isn't working either. Anyone?

Hey CommunityI have recently migrated from Mitel Cloud to RC.I have an issue with provisioning the Polycom IP 6000 SoundStation. It's been rebooting every 30 seconds trying to connect to server. RC Support has not been helpful in the matter, and directed me in reaching out to Polycom regarding an XML file being incorrect? I have factory wiped the phone several times and did a firmware upgrade just to make sure those were out the way.Seems to be that this phone is not compatible for RC. Looking to see if anyone else ran into this problem.