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Is there a way to change the destination for the main number? Currently, when I click the Company Main number under Phone Numbers >>> All Numbers, it sets for Auto Receptionist but I cannot change the destination.

I am trying to setup an automation using make.com (integromat) between Monday.com and RingCentral. It worked fine with Zapier, but with Make.com I can't select the users phone numbers to send SMS messages. Only the super admin, primary user and fax number, but none of the user numbers. I get the following error:RuntimeErrorError 403 MSG-304 Phone number doesn't belong to extensionThe make.com support say it is an Admin permissions issue at RingCentral.Any ideas?

We are using ringcentral for salesforce and there is only the 'transfer' feature vs. what you find in the main ringcentral app (ask first, transfer, transfer to vm). We need to transfer to voicemail from the 'ringcentral for salesforce' app. I have looked at all the various code options (*0+ext, ext+#) and none of them work. What is the correct code sequence?

Is there a way to track how long someone has their phone set to DND?

I am looking for a way to create standard texts that we often send to patients such as "your lab results were normal" etc. Is there a way to do this?

I've been bring my clients over from Jive to Ring Central and they have a simple holiday calendar that auto updates for the holiday. When will ring central add a calendar for holiday hours? Constantly updating several tenants is extremely annoying when it could be solved with a simple calendar. Also when adding a Custom Answering Rule why can't I copy a previous rule that would make it so much easier to create the same damn rule over and over instead of starting from scratch.

We are attaching both Word (.doc) documents and Adobe (.pdf) for faxing via email. The Word documents are being ignored or not sent (failure). If both Word and Adobe documents are attached, the Word document is ignored and only the Adobe document sent.Word is shown as an accepted file type yet is no longer working.

Hi,with our softphone implementation based on Liblinphone we encounter a broken behavior of the RingCentral servers. For incoming calls between two SIP extensions, the 200OK message from the accepting side is not acknowledged with an ACK message by the server. In about half of the calls that show this behavior, the calling party additionally cannot hear the called party. The problem can be reproduced after a waiting period of about 1h without any phone activity of the extension. This means that calls that are started/received directly after such a faulty call from/by the same extensions do not show this problem. We have already excluded blocking of the SIP ACK message due to firewalls or NAT. SIP registrations are valid on both sides.The message log from the called SIP phone:RECEIVE: INVITE sip:XXXX@192.168.178.108:20072;transport=udp SIP/2.0 Via: SIP/2.0/UDP 199.255.120.178:5090;branch=z9hG4bK48qvp220508qnod1lev0.1 Max-Forwards: 68 User-Agent: RC_SIPWRP_22.109 From: "XXX <sip:

Is there a way to detect if a call queue member did not answer a call when it rang their extension, even when another member answers the call?The goal is to detect when a call comes inbound to one of our call queues, we would like to kick anyone out of the queue who has their phone ring from the queue, but does not answer the call. I've been trying to do this with event notification subscriptions, but with testing it doesn't seem to detect that the initial call queue member that received the call notification but did not answer. It simply proceeds to the next member and if they answer, the call status goes to an answered status for them.

I have been trying to graduate the Webhook Subscriptions requirement for requested permissions. I have created, gotten, renewed, and deleted webhooks multiple times but this will not change. Furthermore, when I make these requests, even after 5 minutes have passed for the requirements to update, my list of endpoints hit do not change. For example, I have created and deleted a webhook subscription successfully > 30 times yet the `n11s/subscription DELETE` endpoint only shows 2 `204s` and 1 `404`. I have been using the webhook callback successfully all day with the event filter `/restapi/v1.0/account/316936004/telephony/sessions?direction=Inbound`. I have made > 30 test calls with this and successfully received the data, however, Call Control has not met the requirement either. I also do not understand what the `n11s` is on the subscriptions path. I also cannot find any endpoints that end with `subscriptions`, only `subscription`. Can someone lead me in the right direction? I am u

Hello! Participants are not able to copy and paste any part of the chat (e.g. links or titles to resources). How can i adjust this in the settings?

Does this company offer USA calls included or is this extra cost thanks

how many numbers can U block if paying 42.00 a month with tax inc for Canada payment ? what does it say if blocked also?

I have a call that was taken via the mobile app that isnt showing in the recordings. It shows on the desktop as answered but there it stops.

Hello I am new here: anyhow is there coverage if power goes out for hours and comes back on for the phones? thanks also should phones be plugged into surge power bars?

I have an iphone. I log out from the app after work hours. However I am still getting incoming call notifications on my Iphone which shows up briefly and disappears . Deleting the app and re-installing did not help either

This happened today. There were no live agents signed into the call queue. The queue is set to allow a maximum hold time of 5 minutes before being redirected to a secondary queue. The caller sat in the queue for 5 minutes before being redirected, even though there were no agents logged in. How can I set this to redirect immediately if no agents are logged in?

I have blocked an individual for a few specific users. However, this person is now calling others. Is it possible within the admin console to blacklist a number at the site level? I've done some searches and have only found info on blocking someone at the user level. We have 300 or so licenses. Don't want to go down that path. Thanks.

Currently, the queues are limited to 25 callers waiting in line for the designated wait time of 15 minutes. I am aware of creating multiple queues to just keep it rolling over 2 queues, but it would be better if we can have more than 25 people waiting just in case it reaches that limit during the busy season?

system says to enter pin I dont know it thanks says same as voice mail.

I want to hide other user Contact info in the RC widgets........log in users cant see other users info Is there any wat to so

Re:CP205 phone does it go to back of my net provider modem? I got no net plug on laptop only wifi. thanks

Feature Request: Auto-Ignore Incoming Calls When on the Line.Tech support says there's no way to do this. Here's what I want to do: when I'm on a call, I don't want to be interrupted by incoming calls. I don't want to have to manually press Ignore. Instead, I would prefer that RingCentral notice that I'm on the call, and automatically press Ignore.

Phone will light and up and ring with no sound coming from it. Volume is already maxed out. The only method I've seen to bring back the volume is reducing it to 0 and then max again.

Is there any way to play audio through a RingCentral call via the API. For example, to use the CallOut endpoint to make a call and have some sort of text-to-speech software say "Welcome to a call from <name>". I looked into perhaps using the Auto Receptionist feature to do this, but I couldn't figure out a way to automatically change the text the Auto Receptionist says without changing it manually.